Product + Applicaiton Support Engineer

Please submit your cover letter and resume ONLY if you currently live in the Greater Milwaukee Area in Wisconsin, USA.

Job Summary :

Wieland Electric is seeking a highly skilled and motivated Product Application Support Engineer to join our growing team. This role is essential in providing technical support, assisting customers in selecting solutions, and designing customized applications when applicable. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and exceptional communication skills.

Key Responsibilities :

• Provide telephone, web meeting, and email technical support to employees, independent rep firms, distributors, and customers.
• Design, develop, test, and deploy applications based on customer specifications.
• Address technical issues related to existing product lines for internal and external customers.
• Produce support materials, including application notes, how-to guides, example programs, tutorial videos, and trade show demonstrations.
• Participate in and perform trainings to enhance knowledge and support capabilities of Wieland employees, independent rep firms, distributors, and yourself.
• Maintain accurate service / support records in CRM and collaborate with sales teams.
• Travel (up to 15%) for customer support and trade shows.
• Lift up to 50 lbs for product demonstrations and setup.

Qualifications & Experience :

Skills & Competencies :

Why Join Us?

Be part of a dynamic team committed to innovation and exceptional customer support. If you’re ready for a role in a global high-tech organization, apply today!

Additional Information :

This job description does not imply that these are the only responsibilities. Additional duties may be assigned as needed.

Equal Opportunity Employer :

We welcome all qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.