Analyst, Sales Quality

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Job Summary :

The Sales Quality Field Analyst role will assist our frontline sales fleet, with boots on the ground field coverage. This role will provide support, reporting and analytics into how the sales staff are performing and representing our brands through our retail and door-to channels. This role is responsible for auditing, reporting and analysis of sales activity and performance data to help ensure that all customer interactions are compliant and result in a positive customer experience while maximizing sales. This role will be expected to compile and administer data analysis across the business in support of our national sales organization. Analyst is expected to use face to face auditing, technology, tools, and reports available to help inform tactical and strategic decisions about where and how our Sales Quality and Performance Management team is providing support and following up in the field.

Essential Duties / Responsibilities :

• Work closely with the Quality Managers and Sales Managers to streamline processes and ensure consistent messaging to all customers that are in line with company mission and in compliance with all regulatory stipulations.
• Compile, document, and report quality statistics across the organization to identify patterns and areas for additional attention effort / retraining.
• Provide actionable insights to guide the sales and marketing teams through data analysis and recommended training programs.
• Complete in field assessments of sales agents to ensure regulatory adherence to messaging, attire, and documentation standards.
• Complete staffing partner site / office visits to discuss quality trends and provide quality support. Develop and maintain effective relationships with sales vendors, NRG Company management and cross functional sales teams.
• Track and coordinate with Sales Quality and Performance Management teams to ensure new-hire, recurrent, and new process implementation training is delivered to all Sales Agents. Complete outbound calls to customers concerning their experience with NRG.
• Assist with customer complaint response and additional QA efforts as determined / directed.
• Sample and audit customer Sales Agreements for accuracy, completeness, and adherence to company and regulatory requirements.
• Other duties as assigned.

Working Conditions :

Minimum Requirements :

Preferred Qualifications :

Additional Knowledge, Skills and Abilities :

Physical Requirements :

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http : / / www.eeoc.gov / employers / upload / poster_screen_reader_optimized.pdf)

Official description on file with Talent.