AV Support Technician

Role: AV Support Technician

Location: New York Corporate Office (100% onsite)

Duration: 9 Months Contract

Client: Lyft, Inc.

Seeking an AV Support Technician to join our growing AV team. This role is ideal for candidates with a few years of experience looking to take on additional responsibilities while continuing to develop their expertise in AV systems and IT support. You will be responsible for maintaining the day-to-day operations of our AV infrastructure and assisting with AV deployments and event-based support, working closely with cross-functional teams in a dynamic, fast-paced environment.

Key Responsibilities:

• Provide operational support for AV systems, focusing on conference rooms, digital signage, and event-based audio-visual setups.
• Troubleshoot issues with displays, projectors, microphones, speakers, and video conferencing systems, including Google Meet, Logitech, Anker, Q-SYS, Biamp, Crestron, Extron, Yealink, Owl Labs, Avocor, Vibe Board, Room Scheduler Technologies, and more.
• Collaborate with the AV Support Engineer to install, configure, and maintain AV hardware and software solutions.
• Assist the AV Events & Production team with live corporate events, supporting audio, video, graphics, and livestream needs.
• Provide remote teams with AV troubleshooting to ensure reliable video conferencing experiences.
• Maintain and upgrade AV hardware to align with company conference room standards and AV Engineering guidelines.
• Handle support tickets related to AV systems, ensuring timely resolutions.
• Perform routine maintenance sweeps and updates on AV systems to optimize performance and minimize downtime.
• Maintain and update documentation related to equipment and AV processes.
• Foster a collaborative environment by accepting and acting on constructive feedback.

Qualifications:

• Proven track record of delivering high-quality results with minimal supervision, even in fast-paced environments with high expectations and tight deadlines.
• Strong multitasking and prioritization skills, with the ability to re-prioritize daily and consistently follow up and follow through without reminders.
• Excellent communication skills, with the ability to convey information clearly and effectively across all levels of the organization.
• Able to build trust and strong working relationships with creatives, executives, and cross-functional teams.

Requirements:

• 1-3 years of experience in AV support or multimedia support roles.
• Familiarity with conference room systems such as Google Meet, Logitech, Anker, Q-SYS, Biamp, Crestron, Extron, Yealink, Owl Labs, Avocor, Vibe Board, Room Scheduler Technologies, etc.
• Knowledge of AV equipment troubleshooting, including cameras, microphones, displays, and other peripherals.
• Basic understanding of networking concepts (e.g., switches, routers, and WiFi) and how they impact AV system performance.
• Familiarity with ticketing systems such as JIRA Service Desk or equivalent.
• Strong multitasking abilities with a proactive, problem-solving mindset.
• Ability to lift and set up AV equipment (up to 50 lbs).

Preferred:

• Previous experience assisting with corporate events or large-scale meetings.
• Skilled in navigating corporate tech environments and workflows with ease and efficiency.

Job Type: Contract

Pay: $35.00 - $41.00 per hour

Schedule:

• Monday to Friday

Experience:

• AV support or multimedia support: 1 year (Required)
• conference room systems: 1 year (Required)
• Biamp, Crestron, Extron: 1 year (Required)
• Anker, Q-SYS, Owl Labs, Avocor, Vibe Board: 1 year (Required)
• Room Scheduler Technologies: 1 year (Required)
• AV equipment troubleshooting: 1 year (Required)
• networking concepts: 1 year (Required)
• ticketing systems such as JIRA Service Desk or equivalent: 1 year (Required)
• corporate events: 1 year (Required)
• large-scale meetings.: 1 year (Required)

Location:

• New York, NY 10001 (Required)

Work Location: In person

Salary : $35 - $41