Demo

Client Care Representative

Nucar
Norwood, MA Full Time
POSTED ON 1/21/2025 CLOSED ON 3/21/2025

What are the responsibilities and job description for the Client Care Representative position at Nucar?

Nucar Toyota of North Kingstown is hiring for our Client Care call center

An Automotive Client Care Representative, also known as Business Development Representative, is responsible for handling inbound and outbound customer communications, fostering customer relationships, and driving dealership growth by generating leads and setting appointments. This role is integral to enhancing customer satisfaction, increasing sales, and improving service department efficiency. The Client Care Representative works closely with sales and service departments to ensure a seamless customer experience and maximize dealership profitability.

Key Responsibilities:

  • Lead Generation and Management:
  • Handle inbound and outbound calls, emails, and text inquiries related to vehicle sales and services.
  • Qualify leads by gathering relevant customer information and determining their needs.
  • Generate new business opportunities by following up on web inquiries, social media interactions, and previous customer interactions.

Appointment Setting:

  • Schedule sales appointments for customers, ensuring they are effectively communicated with the relevant departments.
  • Ensure all appointments are confirmed and followed up on in a timely manner.

Customer Service:

  • Provide exceptional customer service by addressing questions, concerns, and inquiries professionally and promptly.
  • Maintain a courteous and friendly attitude during all interactions with customers.
  • Resolve customer issues and concerns or escalate them to the appropriate team members.

CRM and Database Management:

  • Utilize Customer Relationship Management (CRM) software to log and track all customer interactions and leads.
  • Maintain accurate customer information in the dealership database.

Collaboration with Sales and Service Teams:

  • Coordinate with the sales and service departments to ensure smooth handoffs and follow-ups on leads and customer inquiries.
  • Communicate customer needs and preferences to the relevant teams to optimize the sales or service process.

Marketing and Outreach:

  • Assist with marketing campaigns by reaching out to previous customers, promoting special offers, and driving traffic to the dealership.
  • Conduct follow-up calls or messages with unsold showroom traffic, service customers, and internet leads.

Skills and Qualifications:

  • Communication Skills: Excellent verbal and written communication skills, with a professional and friendly phone manner.
  • Customer-Focused: A strong customer service orientation and ability to build relationships.
  • Organization: Ability to manage multiple tasks and prioritize effectively.
  • Technological Proficiency: Experience using CRM systems and other dealership software, with basic computer skills.
  • Selling skills: Knowledge of sales techniques and ability to handle objections, upsell, and promote dealership offerings.
  • Attention to Detail: Meticulous in maintaining records and following up on customer needs.
  • Team Player: Ability to work well with others in a fast-paced environment.

Education and Experience:

  • High school diploma or equivalent required; some college education preferred.
  • Experience in the automotive industry or a similar customer-facing role is an advantage.
  • Prior experience in sales, marketing, or customer service roles is highly preferred.

We offer:

  • Exceptional earnings base plus commission and bonuses
  • Medical, dental, vision, life, and disability Insurance
  • Career advancement opportunities
  • Paid vacation
  • 401(K) with company contribution
  • Employee Assistance Program
  • Drug-free workplace
  • Anniversary bonus


DCD Automotive/Nucar is an Equal Opportunity Employer, which operates in a safe, drug free facilities.

Service Client Care Representative / Cashier (Nucar Honda)
Nucar -
Norwood, MA
Service Client Care Representative / Cashier (Nucar Honda)
Nucar Southern New England -
Norwood, MA
Service Client Care Representative / Cashier (Nucar Honda)
Boch -
Norwood, MA

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Client Care Representative?

Sign up to receive alerts about other jobs on the Client Care Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806

Sign up to receive alerts about other jobs with skills like those required for the Client Care Representative.

Click the checkbox next to the jobs that you are interested in.

  • Business Development Skill

    • Income Estimation: $65,887 - $106,888
    • Income Estimation: $69,198 - $109,435
  • Customer Acquisition Skill

    • Income Estimation: $68,182 - $133,659
    • Income Estimation: $80,609 - $130,009
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Nucar

Nucar
Hired Organization Address North Attleboro, MA Full Time
Nucar Toyota of North Attleboro is currently looking to add several top notch Service Advisors to our busy award winning...
Nucar
Hired Organization Address Tilton, NH Full Time
Do you enjoy working independently? Are you passionate about vehicles and have a keen eye for detail? Like work/life bal...
Nucar
Hired Organization Address North Attleboro, MA Full Time
DCD Automotive/Nucar is currently looking for an Experienced Automotive Service Technician to join our growing team! We ...
Nucar
Hired Organization Address Norwood, MA Full Time
Nucar Honda is currently looking to add a top-notch Service Business Development Representative to our busy winning team...

Not the job you're looking for? Here are some other Client Care Representative jobs in the Norwood, MA area that may be a better fit.

Automotive Client Care Representative

Herb Chambers Volvo Cars Norwood, Norwood, MA

Service Client Care Representative / Cashier (Nucar Honda)

DCD Automotive Holdings, INC, Norwood, MA

AI Assistant is available now!

Feel free to start your new journey!