People Operations Agent in Charge

We're in search of a knowledgeable and personable People Operations Agent in Charge (AIC) to join our nuEra family. As a People Operations AIC, you'll be at the forefront of ensuring our cannabis dispensary runs seamlessly, with a primary focus on daily people operations, compliance with regulations, and taking charge of training and hiring responsibilities. Leading our team of budtenders, you'll ensure they deliver exceptional service while educating customers. If you're passionate about the cannabis industry, enjoy sharing knowledge, and thrive in a dynamic, customer-centric environment, we urge you to apply and become an indispensable part of our nuEra team!

The ideal candidate must be 21 years of age or older, capable of thriving in a fast-paced environment as we continue to grow and expand. You should possess excellent interpersonal skills, be a trustworthy and effective leader, and consistently provide an outstanding experience for both our customers and employees.

People Operations Responsibilities:

• Partnering with the General Manager, ensure onboarding is complete for new hires.
• Facilitate and ensure all required additional training is completed and documented yearly, which includes distributing training plans and materials, assigning training schedules, and partners.
• Coordinate with General Manager to ensure team members renew their agent badges prior to the expiration date.
• Manage and respond to reviews on Social Media platforms, serving as the primary contact for location-based reviews and directly addressing reviews on these platforms; ensure all Help Scout inquiries are addressed daily.
• Effectively communicate and uphold the company's customer experience initiatives while keeping the team informed about the top and bottom product sellers from the previous week.
• Provide daily coaching and instruction to the team on product knowledge and selling techniques, aiming to enhance their performance and establish a weekly focus on both products and the customer experience.
• Ensure that incidents, up to and including customer service issues, are appropriately documented and followed up on.

Responsibilities:

• Greet and engage with customers in a friendly and professional manner, acting as a knowledgeable and approachable resource.
• Answer questions and provide information about cannabis products, making recommendations based on customer preferences, needs, and desired effects.
• Stay up-to-date with the latest cannabis strains, products, and consumption methods.
• Understand the differences between various strains (indica, sativa, hybrid) and their effects; educate customers on proper dosage and consumption methods.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Train staff on compliance procedures, including age verification and product handling.
• Oversee inventory levels and maintain accurate records of product quantities; monitor product quality and report any issues to the appropriate authorities.
• Coordinate with suppliers to replenish stock and ensure a diverse product selection; ensure products are properly labeled and stored.
• Complete and submit required reports and documentation in accordance with State and company regulations.
• Collaborate with management and marketing teams to develop and implement sales and marketing strategies.
• Lead, train, and motivate a team of budtenders to deliver outstanding customer service; foster a positive work environment that promotes teamwork and employee growth.
• Maintain cleanliness and organization of the dispensary.
• Additional duties and responsibilities as assigned by company leadership.

Qualifications:

• High school diploma or equivalent required.
• Minimum of two (2) years of supervisory experience, preferably in cannabis is a plus.
• Ability to work in a fast-paced, heavily regulated environment.
• Strong customer service and communication skills.
• Retail experience preferred.
• Attention to detail and accuracy in record keeping.
• Flexibility to work required evenings, weekends, and holidays is required without exception.
• Ability to handle responsibilities without direct supervision.
• Must be 21 years of age and ability to pass State required background qualifications.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Work Location: In person