What are the responsibilities and job description for the IT Help Desk Specialist position at nutrabolt?
Who We Are:
Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel active lifestyles. The company’s disruptive and innovative products compete in the Functional Beverage and Active Nutrition segments, under three consumer-loved brands: C4® (one of the fastest-growing energy drink brands in the United States and the #1 selling global pre-workout brand), XTEND® (the #1 post-workout recovery brand in the United States), and Cellucor® (an award-winning sports nutrition brand created in 2002).
Since its founding 20 years ago, Nutrabolt has set out to meet the discerning needs of performance athletes and fitness enthusiasts, while appealing beyond this core group to include consumers around the globe who are making healthy, active living a daily priority.
As a Certified Great Place to Work, Top Workplaces USA honoree, Fortune Best Workplace in Texas, and more – Nutrabolt cares deeply about our people, planet, and the communities we serve. Here, our teammates are united by our mission, and take ownership in creating a healthy workplace environment that promotes strong bodies, clear minds, and a culture of respect and belonging for all.
Note to applicants: This role is located in Austin, TX.
Who You Are:
As Nutrabolt’s Help Desk Specialist you will provide support for local and remote users. You will focus on the processing/completion of helpdesk tickets, customer service, and triaging of help desk calls, emails, and other correspondence and other tasks involved with the usage of a computer and network resources.
What You're Good At:
- Triage helpdesk calls and escalate as needed
- Assist with printing systems (MFPs & Desktop models)
- Assist staff with integrated audio/visual solutions
- Deploying new PCs/MacBook’s
- Maintain IT inventory and stock
- Organize and maintain inventory of frequently used items (USBs, mice, etc.)
- Install and maintain user hardware and software systems
- Troubleshooting a variety of computer issues on-site, via phone, remote access or email
- Communicate with employees to diagnose and repair any issues that arise due to failing/failed software, hardware, or internet-based components
- Communicate daily with supervisors to keep all relevant staff aware of existing and future projects you are involved with
- Other projects as assigned by leadership
- Provide timely status updates to customers and IT management
What You Contribute:
- 1-2 years Desktop Support Experience
- Ability and Desire to learn and be taught
- Strong attention to detail
- Office365 Experience
- CompTIA A Certification Preferred
- Windows 10 troubleshooting and setup experience
- Mac OS, iOS, Android troubleshooting and setup experience
- Strong background in PC repair and troubleshooting and remote support.
- Strong interpersonal skills and telephone communication skills
- Ability to effectively communicate with employees and customers alike to resolve technical issues
- Maintain professional demeanor in all communications with employees and customers alike
- Basic Knowledge of Active Directory
- Basic knowledge of TCP/IP and networking services (DNS)
Why Nutrabolt?
Wellness Benefits
Nutrabolt cares about our teammates’ physical, mental, and financial wellness by providing benefits like: competitive health insurance, life insurance, mental wellness programs, 401K matching, and a Lifestyle Spending Account.
Lifestyle Perks
We offer unlimited vacation paid time off and volunteer time off. You’ll get discounts on C4 Energy, Cellucor, and XTEND products, too!
Family Support
We want you to reach your full potential at work by taking care of all loved ones at home. We provide paid parental leave, in addition to reimbursement for expenses related to childcare, fertility treatments, legal fees, and more through our Lifestyle Spending Account.
Employment Type: Full-time
Work Environment: Typical office environment
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