Sales & Customer Support Specialist (On-Site in Wichita, KS)

DEPARTMENT: Acumen

JOB TITLE: Sales and Customer Support Specialist

REPORTS TO: Merchant Sales Account Manager

WHO WE ARE: Nuvative is a fast-growing innovative technology company impacting employees through continuing education and guidance. As an employer of choice, we provide our employees with a culture of kindness, fairness, self-development, contribution, collaboration, diversity, innovation, and fun.

JOB PURPOSE : To assist in the growth of Acumen Connections, Inc. by mining areas for business opportunities then cold calling to set up appointments for outside sales team. Also, handling inbound call traffic and resolving service inquiries. We are looking for an organized individual who is motivated to build their own success within an established business. Acumen Connections, Inc. is a payment process facilitator that has been serving merchants in Wichita, KS and throughout the country for over 20 years. The person hired for this role would be working closely with the sales department and handling customer support. We are looking for an organized and motivated individual to help move our business forward.

Responsibilities

• Resolve all outstanding customer support matters with urgency.
• 200 Prospecting calls 25 follow up calls weekly (minimum).
• CRM Enhancements: Scoping and submitting all report requests or enhancements to network admin.
• Sending Reports: Weekly Prospecting Report and all other reports should be sent according to an agreed schedule.
• Sales Support: Creating outbound call lists for CRM, QA on outbound calls, prospecting support.
• Weekly skills development training, content as assigned or agreed upon.
• Other duties as assigned.
  
  

Qualifications

• Proven experience with cold-calling required.
• History of sales experience required.
• Proven track record of success in B2B sales experience.
• Bilingual in Spanish/English preferred.
• Experience using CRM software preferred.
• Organized, efficient, quick at completing tasks.
• Ability to work with basic technology, such as, a computer and/or smart device, etc.
• Ability to adjust sales pitch based on information learned from the potential opportunity.
• Successful at multi-tasking with the ability to take notes while on the phone.
• Outgoing and positive person who can persevere through challenges.
• Clear and effective communication skills.
• Proven ability to draft professional email communications.
• Friendly and personable demeanor on the phone.
  
  

WHY WORK FOR US: At Nuvative, you'll find an environment where our team is the core of what we do, good work is rewarded, and growth is valued. Nuvative offers competitive wages to qualified individuals and the opportunity to grow professionally and personally through diverse work experiences and hands on training. The heart of our employee culture are the values that we not only preach, but also practice daily:

• Initiative: Handling opportunities with confidence and enthusiasm.
• Persistence: Moving forward in the face of adversity.
• Teamwork: Uniting the combined effort of our organization.
• Respect: Considering the feelings of others in your action.
• Integrity: Maintaining honesty and strong moral principles.
• Innovation: Inspiring progress with results and ingenuity.
  
  

What We Can Offer You

• Competitive salary plus sales bonus plan
• Medical, Dental and Vision insurance.
• Flexible Spending Account
• 401(k)
• Voluntary Life Insurance and AD&D
• Employee Assistance Program
• Paid time off
• Holidays
  
  

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position.