Reception Desk Team Member

FACILITY FRONT DESK TEAM MEMBER

NYA Sports & Fitness Center

LOCATION: Newtown, CT

DEPARTMENT: FITNESS/OPERATIONS

REPORTS TO: FINANCE AND FITNESS DIRECTORS

STATUS: PART-TIMENON-EXEMPT

The Facility Team Member is the first point of contact for all members, guests, or prospects.

JOB RESPONSIBILITIES:

• Greets and checks in all members and guests
• Full knowledge of the daily events and programs that are being conducted at the facility and is able to direct members and guests to the appropriate venue
• Promotes program and membership enrollment in interactions with existing and potential members
• Answers and directs all incoming phone calls, maintains front desk organization and appearance
• Fields all member feedback and concerns
• Resolves problems to ensure member satisfaction
• Performs Opening and Closing Procedures for the Facility
• Assists senior staff with administrative duties
• Maintains a professional image within the community and the venue

MINIMUM QUALIFICATIONS:

• Must be highly motivated, energetic and customer focused
• Excellent communication and interpersonal skills
• Experience with computer systems
• Ability to communicate with associates and members
• Must be available to work a flexible schedule; a combination of days, evenings, weekends, and holidays

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Must be able to lift 50 pounds' waist high
• Will be required to navigate various computer programs and apps
• Facility has intermittent noise

Job Type: Part-time

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Retirement plan

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $16