Training Specialist

The Training Unit at the Financial Information Services Agency (FISA) develops, delivers, and coordinates training for city employees on internal Citywide payroll and payment systems as well as coordinates and trains internal FISA-OPA employees. The unit seeks to hire an individual to assist in carrying out these functions.

Under supervision working with the Deputy Training Director and Training Director responsibilities of the position will include:

• Preparing and conducting both classroom and online training in the following City's applications: Financial Management System (FMS), Payroll Information Administration (Pi), Payroll Management System (PMS), CityTime Time and Attendance, City Human Resource Management System (CH RMS), Pension Payroll Management System (PPMS), Worker's Compensation System (WCS), NYCAPS and other FISA-OPA Supported application systems for users from other governmental agencies.
• Responsible for developing and conducting internal training sessions in Microsoft Office Suite for soft-skills courses, proprietary system courses and other FISA-OPA contracted applications to meet the needs of all levels of agency staff.
• Develop and design courses incorporating Adult Learning theory and Instructional Design methodology.
• Develop, deploy, update and maintain FISA-OPA supported applications with elearning (Computer/Web-Based Training) files using Adobe Captivate and Adobe Creative Suite.
• Maintaining the most up-to-date files on web server once elearning files have been updated.
• Conducting needs assessment and developing program objectives based on information gathered.
• Individual will design, develop, maintain, and/or revise systems, procedures manual, and training materials, and other appropriate educational curriculum for FISA-OPA supported applications, as requested.
• Responsible for the maintenance of FMS and other FISA-OPA supported application training databases ensuring the on-time delivery of training courses, including the development and maintenance of written procedures for database administration and courseware enhancement. Including setting up, maintaining, and testing FISA-OPA supported applications training database.
• Maintaining training databases and attendance records, generating weekly, bi-weekly, and monthly statistical reports.
• Assist other trainers to learn training programs s/he will conduct/develop.
• Work with contracted vendor to ensure quality of product, and delivered are in accordance to schedule and contract.
• Notifying and confirming with Agency Training Coordinators the employees who are scheduled to attend training prior to classes.
• Assist with verifying system availability of training environments and servers.
• Design, develop and maintain training related materials such as job aids, procedures, policy documents, user guides and project plans.
• Maintain and support internal training registration and administration process.
• Interact with all levels of staff including subject matter experts, internal and external agency personnel.
• Complete special assignments and assist in routine administrative tasks, as needed.
• Individual will assist users in the FISA-OPA Call and User Support Centers and Help Desk with analyzing issues and providing solutions, and Training Director on miscellaneous administrative reports and or projects, as requested.
• Assist the Director of Training & Education in the planning, coordination and implementation of all phases of training registration and administrative activities for the user community.
• Greet contracted vendor and signing-in participants on the date of training, generating and emailing certificates of completion for each participant, notifying Agency Training Coordinators of No-Show training participants
  
  

Preferred Skills

• Technical skills including familiarity withe-learning software
• Exceptional oral, written, and interpersonal communication skills.
• Detail oriented, with excellent organizational and presentation/facilitation skills.
• Experience delivering instruction in both classroom and online learning environments.
• Knowledge of the city's Personnel systems a plus (PMS, Pi, CHRMS, CityTime, NYCAPS)
• Creative, independent thinker who works well in a collaborative environment.
• Extensive experience with creating and editing procedural documents and training materials.
• Intermediate to advanced proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), elearning and multimedia development software (e.g. Adobe Captivate, Adobe Creative Suite, Camtasia Studio), and virtual presentation tools (e.g. WebEx, Teams).
• Intermediate to advanced knowledge of the City of New York's payroll, personnel and timekeeping functions.
• Experience supporting and training Help Desk/Customer Service Centers by diagnosing system/user issues, and providing solutions.
• Ability to manage multiple projects in a timely manner
  
  

Additional Information

P-TBD

The City of New York offers a comprehensive set of benefits and programs to employees, including health insurance, pension plan, Deferred Compensation Plan (with 457, 401K and Roth IRA options), pre-tax Commuter Benefit program, pre-tax Flexible Spending Accounts programs and more. Additional benefits such as prescription drug coverage, dental benefits, vision care benefits and more are also available through District Council 37 – Local 2627, the union that represents employees in this title.

To Apply

Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 689476. While all complete applications will be given consideration, only candidates selected for an interview will be contacted.

Hours/Shift

35 hours Weekly/Day.

Work Location

5 Manhattan West, NY, NY

IT SERVICE MANAGEMENT SPECIALI - 95713

Minimum Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;
• Education and/or experience which is equivalent to "1" or "2" above.
  
  

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.