What are the responsibilities and job description for the Public Information Coordinator position at NYC Department of Social Services?
About the Agency:
The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
Your Team
The newly-created Office of Compliance & Risk Management (CRM) centralizes critical compliance, oversight, and hearing functions from across the agency to ensure fairness, consistency, and equity in both our external and internal engagements. CRM will collaborate with programs throughout HPD to ensure that the agency and its partners comply with laws (federal, state, and city), regulatory requirements, policies, and procedures. The Office includes the following Divisions and units:
As a member of the Public Information team in CRM, the Public Information Coordinator will support agency transparency and public access to information relating to HPD’s mission to provide secure and safe affordable housing in New York City.
Your Role
Reporting directly to the Director of Public Information, the Public Information Coordinator will support the agency’s Freedom of Information Law (FOIL), Record Management, and Data Privacy work, as needed. The Coordinator’s portfolio will focus on intake and acknowledgement processes for FOIL, assist with data privacy reporting, and manage internal and external correspondence and other administrative and reporting functions.
Your Responsibilities
The Public Information Coordinator will demonstrate independent initiative and strong organizational skills to work in coordination with Public Information and CRM team members, and offices throughout the agency. Responsibilities include:
Minimum Qualifications
The ideal candidate will be an inquisitive self-starter and problem-solver who is eager to grow and take on new responsibilities with the following skills: - Strong attention to detail and excellent organizational and problem-solving abilities - Ability to multi-task with high volume workload - Collaborative team player with strong interpersonal and communication skills (verbal and written) - Passion for public service with a commitment to excellent customer service
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.
Your Team
The newly-created Office of Compliance & Risk Management (CRM) centralizes critical compliance, oversight, and hearing functions from across the agency to ensure fairness, consistency, and equity in both our external and internal engagements. CRM will collaborate with programs throughout HPD to ensure that the agency and its partners comply with laws (federal, state, and city), regulatory requirements, policies, and procedures. The Office includes the following Divisions and units:
- Adjudications
- Economic Opportunity & Regulatory Compliance
- Public Information
- Audit Support
- Establishing robust infrastructure within the agency to improve record retention and quality;
- Ensuring fair and secure access to agency records and materials for members of the public; and
- Safeguarding sensitive information by setting and maintaining best practices around data privacy and effective record management.
As a member of the Public Information team in CRM, the Public Information Coordinator will support agency transparency and public access to information relating to HPD’s mission to provide secure and safe affordable housing in New York City.
Your Role
Reporting directly to the Director of Public Information, the Public Information Coordinator will support the agency’s Freedom of Information Law (FOIL), Record Management, and Data Privacy work, as needed. The Coordinator’s portfolio will focus on intake and acknowledgement processes for FOIL, assist with data privacy reporting, and manage internal and external correspondence and other administrative and reporting functions.
Your Responsibilities
The Public Information Coordinator will demonstrate independent initiative and strong organizational skills to work in coordination with Public Information and CRM team members, and offices throughout the agency. Responsibilities include:
- Manage Data Privacy programs for the agency
- Build and manage the data sharing agreement repository for agency data sharing agreements
- Coordinate reporting information for mandated quarterly and biennial reporting requirements
- Manage the Data Privacy mailbox and address ad hoc internal questions on data privacy policy and process
- Update existing and create new agency data privacy policies and procedures
- Lead annual and ad hoc data privacy trainings for agency staff
- Assist with Freedom of Information Law (FOIL) requests and redactions
- Review and redact FOIL responses for Enforcement, Section 8 and other programs, as needed
- Provide administrative support to all the Public Information programs (FOIL, Record Managment, and Data Privacy)
- Manage FOIL acknowledgements and extensions
- Issue bi-weekly divisional reporting
- Manage the email accounts and phones for each program, and coordinate with staff for timely responses
- Maintain the internal Public Information Hub and resources
- Other Public Information and CRM administrative support or special projects, as needed
Minimum Qualifications
- A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
- High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
- Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
The ideal candidate will be an inquisitive self-starter and problem-solver who is eager to grow and take on new responsibilities with the following skills: - Strong attention to detail and excellent organizational and problem-solving abilities - Ability to multi-task with high volume workload - Collaborative team player with strong interpersonal and communication skills (verbal and written) - Passion for public service with a commitment to excellent customer service
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
