Desktop IT Technician (Systems Analyst (EDP)), Enterprise Infrastructure

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Desktop IT Technician, maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups.

• Responsible for performing hardware repairs on equipment such as desktops, notebooks, tablets, and printers. Will also perform preventative maintenance and inventory on hardware
• Accountable for giving accurate and appropriate service to end users at assigned hospital facility
• Will regularly perform software upgrades and configuration enhancements as per Workplace Computing standard operation procedures
• Will ensure that all requests from user are logged and proper procedures are followed
• Responsible for maintaining ticket status and resolution information in Service Now ticketing database
• Accountable for meeting established performance metrics which will be used in performance evaluations
• Will use knowledge of testing and distributing security patches to clients on a regular basis
• May be required to build and maintain standard HHC computing images, as well as pushing software
• Participation in rollouts of new software and hardware to ensure consistency in HHC technical standards
• Regularly tasked with installing, repairing and troubleshooting computer hardware, software and peripherals on both the Windows and Apple platforms
• Will regularly manage multiple troubleshooting tasks simultaneously while maintaining the quality of results
• Position may require the creating, maintenance and management of PC images
• Performs other duties as assigned/required

1. A Baccalaureate Degree in relevant field from an accredited college or university; and,
2. One year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with EDP applications and data processing programs; or,
3. A Masters Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university; or,
4. A satisfactory combination of education, training and experience.

• Typically reports to the Supervisor or Manager
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field
• Relies on instructions and pre-established guidelines to perform the functions of the job
• Works under immediate supervision
• Primary job functions do not typically require exercising independent judgment
• Integrity and commitment to HHC’s mission
• Experience in a desktop support services team
• Outstanding organizational skills and high attention to detail
• Excellent written and oral communication skills
• Ability to present problems and solutions in non-technical jargon
• High level of flexibility, with a strong work ethic and an entrepreneurial spirit to accommodate a high level of responsibility and multiple priorities
• Articulate, professional demeanor with strong self-confidence and initiative
• Willingness to travel between sites in the HHC New York City regional footprint (Manhattan, Staten Island, Bronx, Brooklyn, Queens, and Roosevelt Island)

Please be advised that proof of Covid-19 vaccination is required prior to hire.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20 hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.