Box Office Sales Attendant

We are seeking a customer-focused Box Office Sales Attendant to join our team. The ideal candidate will be responsible for handling ticket sales, assisting customers, and providing information about events and venue policies. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

• Sell and distribute event tickets using the box office system.
• Provide exceptional customer service by assisting patrons with ticket purchases, seating options, and event information.
• Handle cash, credit card transactions, and process refunds or exchanges according to company policies.
• Assist with will-call ticket distribution and resolve ticketing issues as needed.
• Maintain accurate sales records and reconcile transactions at the end of each shift.
• Stay informed about upcoming events, venue policies, and seating arrangements.
• Answer phone and email inquiries regarding ticket availability, pricing, and event details.
• Ensure the box office area is organized, clean, and fully stocked with necessary materials.
• Follow safety and security procedures to ensure a safe and smooth ticketing experience.
  
  

Qualifications & Skills

• High school diploma or equivalent required; previous experience in ticket sales, customer service, or retail preferred.
• Strong communication and interpersonal skills.
• Ability to handle cash and electronic transactions accurately.
• Proficiency in using computerized ticketing systems or willingness to learn.
• Comfortable working in a fast-paced, high-pressure environment.
• Ability to work evenings, weekends, and holidays as required by event schedules.
• Basic math skills and attention to detail.