What are the responsibilities and job description for the Guest Service Representative - DoubleTree by Hilton position at O'Reilly Hospitality Management, LLC?
JOIN OUR TEAM!
We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")
At OHM, we are:
- A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
involvement, & philanthropic outreach efforts.
- Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
- Seeking supportive, collaborative, detailed-oriented people to join our team!
At OHM, we offer:
- 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
- Health, Dental, Vision & Life Insurance
- Paid Time Off, including Paid Parental Leave
- Growth Potential and Career Advancement
- Hotel/Restaurant Travel Perks & Discounts!
Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!
Now Hiring: Guest Service Representative
Location: DoubleTree by Hilton - Springfield, MO
Essential Responsibilities:
- Warmly greet guests and assist with registration and room assignments.
- Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
- Manage room availability, guest accounts, and billing.
- Post charges, process payments, and make change.
- Make reservations and handle guest requests, including safekeeping of valuables.
- Communicate effectively with other departments.
- Follow hotel credit policies and ensure accurate cash handling.
- Support team members and take on additional responsibilities as needed.
Skills & Abilities:
- Strong leadership, communication, and organizational skills.
- Ability to multitask, prioritize, and solve problems.
- Proficiency with PMS and Microsoft Office.
Education & Experience:
- High School diploma or GED preferred.
- Hospitality customer service experience preferred.
Hours:
- Friday, Saturday & Sunday - 3:00pm-11:00pm
Physical Requirements:
- Standing for long periods, light lifting up to 40 pounds.
Work Conditions:
- Indoor environment with minimal exposure to adverse conditions.
O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.
Job Type: Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- Evening shift
- Every weekend
Ability to Relocate:
- Springfield, MO 65803: Relocate before starting work (Required)
Work Location: In person
