What are the responsibilities and job description for the Garrison Oak F&B Lead position at Oak Grove Racing, Gaming & Hotel?
Specific Duties And Responsibilities
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.
- Responsible for assisting the daily functions of the front of house operations of the Garrison Oak Steakhouse and Lobby Bar.
- Assist the manager with ensuring that the service culture is ingrained in every guest interaction through delivering proper training and coaching to the front of house staff.
- Possesses knowledge in every Front of House position and can work each position fluently when necessary.
- Ensures the room is staffed properly, otherwise will jump in to support our team members where necessary.
- Responsible for performing “responsible alcohol service” with regards to patron limitations and pass any/all responsible alcohol service training
- Assist room manager with daily shift report and closing duties to include service staff tip reports and service recoveries, side work duties, closing cleanliness, and side work opening and closing check sheets.
- Responsible for training new team members in their role and providing ongoing training/coaching support to tenured team members, within the steakhouse to ensure consistency of service.
- Provide the highest level of service at all times and the best-in-class dining experience to our guests.
- Assist the manager with monitoring guest satisfaction through table visits, interactions with guests and promoting positive staff engagement throughout the dining room.
- Assists in addressing any food/beverage or service-related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
- Must be knowledgeable of all health department standards to ensure proper cleanliness in the steakhouse.
- Other duties as assigned.
- Works on the floor 100% of the time with a “hands-on” mentality for guest service.
- Ability to maintain high levels of confidentiality and integrity.
- Maintain interpersonal working relationships among all Team Members and the public.
- Excellent verbal and written communication skills.
- Willingness to assume overall responsibility relative to the performance of the position.
- Must be self-motivated, detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
- Strong leadership and communication skills
- Strong analytical skills
- Knowledge of menu development, costing, labor management, food trends, and service as well as overall restaurant operations preferred
- Must have working knowledge of Microsoft Excel, Word, and Micros systems.
- Available to work when needed, including weekends, holidays, and nights.
- One to two years of high-volume table-service dining required
- One to two years of bartending experience required.
- Advanced knowledge of wine and liquor required.
- Fine dining (AAA 4 Diamond / Forbes 4 Star) service preferred
- Extensive training background in a fast-paced front of house team setting.
- Able to obtain and maintain a valid Kentucky gaming/racing license.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
