What are the responsibilities and job description for the Senior Network Operations Manager position at Oak HC/FT?
About Highnote
Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an all in one card issuer processor and program management platform. We give digital-first organizations the flexibility to easily issue and process payment cards that accelerate business growth and profitability.
We’ve raised $104M and grown our team to 120 employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25 US states.
Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.
We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen.
Job Description
Highnote is looking for a Senior Network Operations Manager to join our Partner Operations team. This is a key role working internally across the organization and externally with our key network partners, Visa and Mastercard, sponsor banks, and with our subscribers. This role will lead implementation of projects with the networks, troubleshoot network issues, analyze performance and financial metrics and support the Head of Partner Operations in strategic initiatives. Representative projects include : BIN installation, network project management, network reporting set up and analysis, Interchange analysis and reporting. The role requires extensive experience in BIN installation, management, and with card network rules and terminology. The ideal candidate will have worked at a Card Network and an Issuer Processor. You will partner with many other teams at Highnote, but particularly with Business Operations, Engineering and Finance. You will report into the Head of Partner Operations.
What you’ll be doing :
- Responsible for day to day operations with Highnote’s card network partners
- Initiate and manage project implementations with the card networks, including BIN set up and changes
- Analyze network and bank reports and performance to identify errors and opportunities
- Establish strong relationships with the counterparts at the card networks and sponsor banks
- Ensure accurate and timely communication regarding network projects and issues with internal teams
- Collaborate with internal teams including Business Operations and Finance
- Seek process improvements, develop and drive requirements for automation and analysis
What we are looking for :
Bonus skills :
Why Highnote?
Highnote benefits
Please note that positions located in San Francisco are hybrid and include core working days of Tuesday, Wednesday, Thursday in office. We provide flexible work options based on distance from our downtown SF office. Highnote believes in the power of face-to-face, personal connection. As a result, we prioritize in-person candidates.
Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e. : she / her, he / him, they / them, etc).
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Salary : $175,000 - $225,000
