A La Carte Snack Bar Attendant

Department: Food & Beverage

Reports To: Snack Bar & Pool House Supervisor

Supervises: N/A

Classification: Seasonal

Job Summary (Essential Functions): To deliver first-class, personalized service and hospitality to create an exceptional and memorable experience for members and guests. Snack Bar Attendants perform cooking, bartending, and serving duties while interacting with members and co-workers in a positive, friendly, and efficient manner.

Job Knowledge, Core Competencies, and Expectations:

• Oak Hill Country Club's Acorns of Excellence.
• Neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
• Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
• Works harmoniously and professionally with co-workers.
• Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed. Expected to work 40-60 hours per week throughout the year and additional hours during event weeks.
• All other duties as needed.

Duties & Responsibilities:

• Exceptional customer service skills.
• Always follow Oak Hill's Food & Beverage standards and steps of service.
• Before and after shift; sets/breaks down stations, cleans equipment and stores in appropriate space, cleans and organizes stations and storage areas.
• Studies and becomes an expert of the Snack Bar menu.
• Ensures all spaces in both the front and back of house are clean and presentable before, during and after service.
• Addresses members and guests by name and provides personalized service.
• Provides a warm and friendly greeting and sincere farewell.
• Provides suggestions, assists with dietary requests, and upsells to every guest.
• Provides prompt, courteous, and friendly service while not being obtrusive.
• Responds to requests in a courteous and friendly manner while always trying to anticipate needs and wants.
• Can own and independently resolve problems/complaints.
• Prepares sandwiches, burgers, hot dogs, wraps and all other Snack Bar menu items in a safe, efficient, and timely manner.
• Ensures food is of Oak Hill quality and not expired.
• Carefully follow standard recipes when preparing items.
• Adheres to state and local health and safety regulations.
• Consistently uses safe and sanitary food handling practices including those related to personal hygiene.
• Notifies Snack Bar & Pool House Supervisor and Culinary team of expected shortages to ensure food and supply par-levels are maintained.
• Ensures that the work area and equipment are clean and sanitary.
• Covers, dates, and neatly stores reusable leftover products.
• Makes recommendations for maintenance, repair, and upkeep of cooking equipment.
• Follow the Club's policies and procedures for serving alcoholic beverages. Notify a manager if you believe a member/guest is intoxicated.
• Ensure that all laws applicable to beverage operations are consistently followed.
• Understanding of all alcoholic and non-alcoholic beverages.
• Able to prepare and service mixed and craft cocktails.
• Maintain cleanliness and sanitation of beverage area and equipment.
• Maintain an adequate supply of liquors, beer, and other beverages with an effective inventory management system.
• Comprehensive understanding of Oak Hill's Point-Of-Sale system (Jonas).
• Verifies accuracy of prices, state and federal taxes, tips, and other charges on all checks.
• Handles all member charges and credit card charges as outlined in Oak Hill's standard operating procedures.
• Ensures that correct member account numbers and names are used for billing.
• Excellent oral communication and listening skills.
• High standards of safety and cleanliness.
• Participates in required meetings and training sessions.
• Carries out bylaws and policies set by the Board of Directors.
• Any, and all other duties, as assigned by the Snack Bar & Pool House Supervisor and/or Director of Food & Beverage.

Experience

• Previous waitress, waiter or banquet server experience preferred.
• Country club experience strongly preferred.
• A genuine interest and passion for service, food, wine, and spirits is a plus.

Education

• High school or equivalent education required

Licenses and Special Requirements

• Valid driver's license.
• Food safety certification.
• Alcoholic beverage certification.

Physical Demands and Work Environment

• Regularly exposed to moving mechanical parts and outside weather conditions.
• Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat. The noise level in the work environment is usually moderate to loud.
• Able to meet and perform the physical requirements of the job and to work effectively in an environment that is typical of this position.
• Frequent lifting, bending, climbing, stooping, and pulling.
• Must be able to lift 75 pounds.
• Must be 18 years of age.
• Must be able to follow written and verbal instructions.
Must have a reliable form of transportation to and from work.

General Information

Scheduled Shifts: Seasonal position. Days and hours are based on club operations and weather conditions. Regularly works 45 hours per week.

Wage: Competitive wage, based on experience