What are the responsibilities and job description for the Veterinary Receptionist position at Oak Tree Veterinary Hospital?
Join us during our Grand Opening in our new Veterinary Hospital in Cleveland Heights!
Our brand new facility includes a Regenerative Medicine Center, Digital Endoscopy, 2 Surgery Suites, 2 Dentistry Suites and much more!
We are a multi-Doctor practice seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will manage all incoming phone calls, handle client services efficiently, maintain organized systems, and ensure a clean and welcoming environment. This role requires exceptional multitasking abilities, strong communication skills, and a passion for providing excellent client service.
Candidates should excel in fast paced environments, express a willingness to learn, and be passionate about what they do. Your dedication to client satisfaction and strong communication skills will be essential in delivering outstanding service in this rewarding career
Responsibilities:
● Provide clients with exceptional client service
● Open and close the hospital as directed
● Welcome clients and patients
● Answer incoming telephone calls
● Schedule appointments and answer client questions about basic veterinary care
● Mange credit card and cash payments
● Maintain accurate electronic client/patient medical and transaction records
● Educate clients on products, vaccine protocols, treatments and procedures
● Clean and maintain the lobby
● Handle emergency situations according to hospital policies
● Filling in for other areas and performing other tasks/functions as needed
● Good interpersonal skills, communication and customer service skills
● Professional and polished demeanor and appearance
● Attention to detail
● Treat people and animals with respect
● Basic computer literacy and a familiarity with Microsoft Outlook
● Must be eager to learn new skills and receptive to coaching
● Experience using Ezy-Vet Practice Management Software a plus
Requirements:
● 2 years Proven customer support experience or experience in a vet clinic
● Must include a cover letter introducing yourself and why you would be a
good fit
● Strong phone contact handling skills and active listening
● Excellent communication and presentation skills
● Ability to multitask, prioritize, and manage time effectively
● Willingness to work flexible hours, including evenings and every other Saturday
● Passion for animals and dedication to providing exceptional client care
● High school diploma
● Professional
● Ability to work in a fast paced environment
● Must be compassionate
Hours / Work Schedule
Full Time (38-40 hours) is available. Must be able to work morning, afternoon, evening, and weekend shifts. Must be able to work 10 hour shifts occasionally.
Benefits
● 401(k)
● 401(k) matching
● Flexible scheduling after probationary period
● Health insurance
● 1 week paid time off after first year, 2 weeks after second
● Paid Holidays and Birthday
● Professional development assistance
$16-22/hr
We offer competitive pay based on experience and qualifications. Additionally, we provide opportunities for career growth and development within our organization
Job Type: Full-time
Expected hours: 38 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Uniform allowance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Veterinary experience: 1 year (Required)
- Veterinary Receptionist: 2 years (Required)
Ability to Commute:
- Cleveland Heights, OH 44118 (Required)
Ability to Relocate:
- Cleveland Heights, OH 44118: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $22