Customer Service Manager | McCormick Place

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Customer Services Manager is responsible for engaging with key customers by building and preserving solid trusting relationships. This position will plan, direct and manage customer service initiatives, while being the first point of contact for show managers and exhibitors for the ordering, service delivery, invoicing and payment processes while providing a high level of day-to-day support to their assigned clients to ensure maximum client satisfaction.

This role will pay a yearly salary of $57,000 to $65,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until April 25, 2025.

Responsibilities

• Provides a link between trades, the infrastructure team, and internal and external customers to ensure timely and efficient delivery of services.
• Manages workflow and schedule deadlines for their assigned event.
• Works with the customer to answer questions, provide solutions and resolve issues with service delivery.
• Provides input to Senior Customer Service Representative and Technology Sales and Service Manager on potential pricing, service, or process modifications.
• Perform other duties and responsibilities as assigned.

Qualifications

• 1-3 years experience in a customer service/hospitality role
• High School diploma or equivalent. Bachelor’s degree in business related field preferred.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment and hospitality industries.
• Demonstrated ability to work with customers to answer questions and handle concerns or disputes in an empathetic and positive manner.
• Ability to work event nights, weekends and holidays as required.
• Basic understanding of telecommunications, internet services and other event related technologies preferred.
• Proficient in MS Office Suite. Previous use and proficiency with Ungerboeck Event software preferred.
• Excellent verbal, written and communication skills.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Salary : $57,000 - $65,000