What are the responsibilities and job description for the Front Desk Receptionist position at Oasis Animal Hospital?
Company Description
Oasis Animal Hospital is a small single-doctor practice in the Seven Hills area of Henderson, NV. We offer various services including preventative care, vaccinations, dental care, spaying/neutering, advanced pain management strategies, and referrals for any specialty care required. Our team prioritizes the safety and comfort of our patients and has a personal touch that makes clients and their pets feel comfortable.
Role Description
This is a full-time on-site role as a Client Service Representative at Oasis Animal Hospital in Henderson, NV. The Client Service Representative will be responsible for handling inbound calls, follow-up calls after a patient's visit, providing information about products and services, relaying client information/concerns to the medical staff and doctor, daily client transactions and invoicing, electronic medical record maintenance, and general hospital support.
Qualifications
- Customer service and customer satisfaction experience
- Experience supporting customers through various channels (phone, email, chat)
- Strong communication skills and attention to detail will be appreciated
- Ability to multi-task, prioritize, and manage time effectively
- Knowledge of veterinary care and terminology is a plus
- Ability to navigate and use software and technology effectively
- Prioritization will be given to candidates with previous veterinary experience