Front Desk Representative - Mountain Inn

Mountain Inn - Lutsen, Minnesota

Discover Your Odyssey

Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure.

Why Odyssey?

At Odyssey Resorts, we don't just offer job opportunities; we provide a canvas for your career dreams. Here's what you can expect:

• Flexible Freedom: Experience work-life balance with flexible schedules, working hours, and payday on demand. Your success is not just about the work you do; it's about the life you build around it.
• Employer Recognition: Join a company recognized as a Star Tribune Top 200 Minnesota Workplace for two consecutive years. Odyssey has become an employer of choice, fostering happy employees and a culture worth celebrating.
• State-of-the-Art Resources: Access cutting-edge tools and resources designed for your success. With ample and relevant learning and training resources, we invest in your growth.
• Hospitality from the HEART: Immerse yourself in a culture that revolves around the “Hospitality from the HEART” philosophy—a welcoming space where diversity, equity, and inclusion are not just words but lived experiences. Be part of a team where your unique contributions brighten the lives of guests and enrich your own journey.
• Engage, Innovate, Impact: Become a part of Odyssey Cares, including our sustainability program aligned with the UNESCO Sustainable Travel Pledge. Our team actively invests in local communities, collaborates for industry innovation, supports charitable causes, and encourages personal stewardship. At Odyssey, your work extends beyond the resorts; it's a catalyst for positive change.
• Open Doors for Growth: As part of a growth-focused company, unlock opportunities for career advancement. You’ll be part of an engaged team that values your ideas and nourishes your potential.

Your Odyssey Awaits:

Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written.

We are hiring a friendly and professional Front Desk Representative for our charming hotel located on the stunning North Shore. If you have excellent customer service skills and enjoy working in a beautiful, dynamic work environment, we want to hear from you! Join our award-winning team and help create memorable experiences for our guests. Apply now!

FLSA Status: Non-Exempt

Department: Front Desk

Reports To: Front Desk Manager and Front Desk Supervisor

PURPOSE

The Front Desk Representative serves as the face of the resort and welcomes and communicates with guests in a warm and friendly manner.

EDUCATION, EXPERIENCE

High school diploma or general education degree (GED) preferred; no prior experience and/or training required.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

• Check in and check out guests in an efficient, warm and friendly manner.
• Register guests into the computer; verify reservation, address, credit information, etc.
• Drive revenue by selling rooms.
• Serve as guest concierge: Answer inquiries regarding resort area and services; arrange for guest transportation, collect and distribute messages for guests; secure patrons valuables in safe; assist with guest requests; address guest issues, etc.
• Billing: Accurately prepares bills; collects payment; assist in solving billing discrepancies; maintain records; sell, schedule and bill for guest service activities, etc.
• Assist in Gift Shop operations.
• Coordinate interdepartmental communications.
• Maintain the overall cleanliness of Front Desk area.

COMPETENCIES, SKILLS, ABILITIES

To perform the job successfully, an individual should demonstrate the following competencies, skills and abilities:

• Upholds Odyssey Values and the principles of HEART.
• Ability to be adaptable and flexible.
• Prioritizes and plans work activities, creating action plans when necessary.
• Uses time efficiently.
• Maintains acceptable attendance and punctuality.
• Follows through on commitments.
• Ability to operate office equipment, computers and applicable software programs.
• Must be able to speak, read, write and understand English.
• Must be able to demonstrate good communication skills (verbal, non-verbal and written).
• Ability to prepare general reports and correspondence.
• Ability to effectively present information and respond to customers.
• Ability to calculate figures and amounts such as discounts.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is constantly required to stand, talk, hear, and use hands. The employee is frequently required to walk. The employee will seldom be required to sit, reach, climb, stoop and kneel. The employee must frequently lift and/or move objects up to 25 pounds. Specific vision requirements required by this job include close and distance vision.

WORK ENVIRONMENT

While performing the duties of this job, the employee will frequently be exposed to general office environment conditions. The employee will seldom be exposed to high, precarious places, fumes or airborne particles, outdoor conditions and moderate noise.

Due to the cyclical nature of the hospitality industry, the employee may be required to work varying schedules that reflect the business needs of the resort. In addition, attendance at all scheduled training sessions and meetings is required.

The above is intended to describe the general nature and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy.