What are the responsibilities and job description for the Client Relations Associate - Entry Level position at OED?
We are seeking a passionate and proactive Client Relations Associate to join our dynamic team! In this role, you’ll play a key part in ensuring client satisfaction, addressing inquiries, and supporting the success of event marketing campaigns.
Key Responsibilities
- Client Communication: Act as the primary point of contact for clients, providing timely and professional responses to inquiries about events, promotions, and products.
- Event Support: Share accurate and engaging information about upcoming events and campaigns, keeping clients informed and engaged.
- Issue Resolution: Address and resolve client concerns related to event participation, services, or products, ensuring high levels of satisfaction.
- Record Management: Maintain detailed and organized records of client interactions to support service improvements and satisfaction initiatives.
- Team Collaboration: Partner with marketing and event teams to deliver consistent, high-quality client support.
- Compliance: Adhere to company communication standards, ensuring excellence, professionalism, and alignment with organizational goals.
Requirements
- Exceptional Communication Skills: Strong verbal and written communication abilities to interact effectively with clients and internal teams.
- Customer-Focused Approach: A proactive, solution-driven mindset with a commitment to addressing client needs and concerns.
- Multitasking Ability: Capable of managing multiple priorities in a fast-paced environment.
- Education: High school diploma or equivalent is required. Certifications in customer service, client relations, or event marketing are a bonus.
Why Join Us?
- Competitive Salary: Enjoy a competitive compensation package, including performance-based bonuses and incentives.
- Growth Opportunities: Benefit from professional development programs and clear pathways for career advancement.
- Collaborative Environment: Join a supportive and innovative team that values your contributions and fosters teamwork.
