What are the responsibilities and job description for the Office Support Specialist position at Office Machine Consultants?
OMC (Office Machine Consultants) has been serving the Greater Quad Cities for over 40 years. We are committed to providing excellent customer service to our large loyal client base.
Job Summary
OMC is looking for a full-time office support specialist to assist our IT team in Rock Island. This position involves communicating with our technology partners and customers for quotes, sales, orders, support and keeping inventory of parts and equipment.
A successful applicant will have strong knowledge of computer equipment, peripherals, parts and operations. The position requires strong written and verbal communication skills when working with clients and partners. The candidate must be able to multitask and meet tight deadlines with the ability to prioritize.
Qualifications
- Passion for customer service
- A strong work ethic
- Good understanding of IT hardware components and technologies
- Excellent communication skills
- Attention to detail & quality of work
- Excellent time management, multitasking skills & job prioritization
- Ability to learn internal systems and applications
- Ability to lift up to 20 pounds
- In-office full-time (remote not an option)
Responsibilities
- Quickly turnaround sales quotes and orders for the IT team, customers and sales staff
- Communicate (written and verbal) with clients and partners
- Ability to work with customers to learn what IT equipment is needed to make them successful
- Work with technology partners to gather information for quotes and sales orders quickly
- Monitor and process new inventory from ordering to delivery
- Infrequent local travel is required to meet with customers at their businesses
- Other duties as assigned
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Rock Island, IL 61201 (Required)
Ability to Relocate:
- Rock Island, IL 61201: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19