What are the responsibilities and job description for the INFORMATION TECHNOLOGY SPECIALIST I position at Office of Legislative Counsel?
Under the direction of the Information Technology Manager (ITM) I of the Cloud Services Section within the Infrastructure Services Division (ISD), the incumbent acts as a technical consultant, subject matter expert, and technical lead in the successful delivery of cloud-based solutions and services. The incumbent communicates and collaborates directly with cross-divisional technical teams at the Legislative Data Center (LDC). The incumbent is responsible for the successful delivery of enterprise cloud-based projects, services, and programs in a matrix-managed environment. The incumbent performs as a technical project manager to ensure the successful implementation of cloud technologies by facilitating communication between technical teams, vendors, and key stakeholders. The incumbent performs tasks and activities throughout the entire cloud service lifecycle, from proof-of-concept, through provisioning, configuration, operation, and deprovisioning. The incumbent is responsible for keeping up to date on current trends in the industry and performs as a cloud expert acting in a consultative capacity to help determine/identify the optimal cloud solution/computing strategy to meet the evolving business needs of the California Legislature. The incumbent works as part of a team of IT specialists in analyzing effective resolution of the most complex enterprise cloud-based IT problems and utilizing internal and external resources/technical teams. The incumbent works with cloud providers including but not limited to Amazon Web Services, Microsoft Azure, Cisco Webex, and Zoom. The incumbent works closely with technical teams to ensure the organization stays security-rich across the IT landscape including on premise, in the cloud and across multiple clouds. The incumbent will act as a technical point of contact, facilitating the management and coordination of technical resources across multi-disciplinary, cross-functional technical teams within ISD to ensure effective and timely delivery of cloud related services. The incumbent may work outside of normal business hours and must be reachable 24/7 via mobile phone and devices as necessary to resolve problems, provide extended customer support coverage and/or perform implementation of information technology products and services as required by legislative customers and business needs.
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)
Applications must be complete and include dates and hours worked; contact names and phone numbers of supervisors; and a description of the duties performed for each position held; reference to a resume (i.e., “See Resume”) in place of a description of the duties performed will not be accepted.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/13/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- School Transcripts
Desirable Qualifications
- Four (4) or more years of experience providing critical IT services and providing outstanding customer service
- Experience in working with security teams to develop secure IT solutions/services, and ensuring security solutions and controls are in place throughout IT systems, cloud systems, and platforms
- Experience in implementing, managing, configuring and administering cloud technologies such as Microsoft 365, Microsoft Office, Microsoft Teams, Microsoft SharePoint Online, and Microsoft Entra ID
- Experience in building strong relationships with high-profile customers and providing the highest level of customer service, communicating effectively and professionally with customers, executive leadership, and internal teams
- Knowledge of project management and vendor management practices to provide advanced technical support
- Knowledge of the legislative business cycle and legislative calendar in order to avoid service interruptions impacting customers
- Excellent oral and written communication skills
- Ability to use creative excellence combined with practical sense to meet challenges and resolve issues
Benefits
All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR’s website under California State Civil Service Employee Benefits Summary.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Coral Arana
(916) 341-8330
coral.arana@legislativecounsel.ca.gov
Hiring Unit Contact:
Eric Nellett
(916) 341-8858
eric.nellett@lc.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO/Human Resources
(916) 341-8330
OLC.HumanResources@LegislativeCounsel.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
