What are the responsibilities and job description for the Referral Coordinator position at Ohio Gastro?
Duties and Responsibilities
Responsibilities:
- Navigate referral fax inbox and file referral into patient’s chart.
- Update/verify patient demographics and insurance information.
- Fax back documents to referring organizations when protocol requires.
- Create outreach for patients to call in to schedule appointment.
- Understands all appointment and procedure types.
- Answer/screen/triage incoming phone calls in a timely and courteous manner. Will resolve callers’ inquiries.
Knowledge, Skills, and Abilities
- Knowledge of medical terminology
- Ability to communicate with diversified levels of patients, staff members as well as external providers and/or agencies.
- Ability to organize work material to ensure accuracy of job performance.
- Skills to handle a multi-line phone system.
- Ability to establish priorities, work independently, and proceed with objectives with little supervision.
- Ability to handle and resolve problems.
- Ability to maintain confidentiality regarding health and financial information.
Qualifications
- Must have high school diploma or equivalent.
- Prefer at least 2 years ‘experience working in a medical environment.
Work Environment
- Medical office requiring some contact with adult patients.
