What are the responsibilities and job description for the Virtual Customer Support Agent position at OJALA TRAVEL?
We are seeking a dedicated and outgoing individual to join our team as a Customer Support Agent . In this remote role, you’ll be instrumental in planning and booking unforgettable sports trips for leisure clients around the world. If you’re passionate about providing top-notch customer service and love helping others plan their travel, this could be the perfect opportunity for you. As a Virtual Customer Support Agent , you’ll guide clients through the research and booking process, ensuring they enjoy seamless, well-organized experiences. Key Responsibilities : Work closely with clients to understand their travel preferences, offering expert advice on destinations, transportation, accommodations, travel dates, and costs Plan and coordinate transportation, accommodations, travel insurance, and additional services, creating comprehensive itineraries Use effective communication and sales techniques to present attractive travel packages, including event tickets, hotel stays, airline reservations, and car rentals Provide outstanding customer support throughout the booking process, addressing inquiries and resolving concerns to ensure a smooth experience Maintain accurate and organized records of client interactions and travel arrangements Qualifications : Must be at least 18 years old Authorized to work in the United States Strong communication skills with a customer-centric mindset (sales experience is a plus) Access to a smartphone with internet; a laptop is recommended but not required Previous customer service or hospitality experience is beneficial but not mandatory Location and Work Environment : This is a remote position , allowing you to work from home. You’ll be part of a dynamic team that values collaboration and excellence in customer service. As a Virtual Customer Support Agent, you’ll interact with clients through digital communication channels, so a reliable internet connection and a quiet, professional workspace are essential. Application Instructions : If you’re excited about helping clients create unforgettable travel experiences and meet the qualifications, we’d love to hear from you. Apply today to join our team of Virtual Customer Support Agents , dedicated to providing exceptional travel planning services. We look forward to reviewing your application and welcoming you to our team! 4o Powered by JazzHR
