What are the responsibilities and job description for the Concierge position at Oklahoma Heart Hospital?
Overview
Join Our Team at Oklahoma Heart Hospital (OHH)
ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients’ journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we’re shaping the future of heart care in Oklahoma by serving the state and leading the nation.
Why You'll Love Working Here:
- Comprehensive Benefits:
- Medical, Dental, and Vision coverage
- 401(k) plan with employer match
- Long-term and short-term disability
- Employee Assistance Programs (EAP)
- Paid Time Off (PTO)
- Extended Medical Benefits (EMB)
- Opportunities for continuing education and professional growth
Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day!
We can’t wait for you to join our heart-centered team!
Responsibilities
The OHH Concierge greets patients and family members in a professional, courteous, friendly manner as they arrive. Assists or directs patients/family members to appropriate area based on needs. Demonstrates knowledge of special needs and behaviors of specific age groups. Demonstrates the ability to obtain and interpret information in terms of the patient needs.
- Greets patients, family members, physicians, etc. in a professional, courteous, and friendly manner
- Assists or directs patients and family members to appropriate area based on needs and behaviors of specific age groups. Must have the ability to obtain and interpret information in terms of patient’s needs
- Demonstrates the ability to handle difficult situations in a diplomatic manner. (Must be able to determine where the patients need to be, even when they are not on the hospital’s schedule by using information in the computer system or by placing appropriate phone calls until the situation can be resolved.)
- Checks in new patients, record any pertinent information and explain the pager system to the patient and family
- Locates assigned bed with Flexible inquiry, which also entails locating patients that are not in system by calling different areas until patient is located
Qualifications
Education: High school diploma or equivalent required
Experience: Previous customer service experience; preferably in a medical setting.
Working Knowledge: Requires excellent communication skills along with good organizational skills
Every team member at OHH plays an integral role in our patients’ experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
Learn more about diversity at Oklahoma Heart Hospital.
As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients’ experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
