What are the responsibilities and job description for the Concierge position at Vesta Realty, LLC?
JOB TITLE: Concierge
JOB NUMBER FLSA Status: Non-Exempt
DEPARTMENT DIVISION: Vesta Realty LLC
GROUP: Residential Property Management
REPORTS TO: Property Manager
JOB SUMMARY, DUTIES AND RESPONSIBILITIES, JOB REQUIREMENTS
SUMMARY
The Concierge plays a key role in ensuring a welcoming, clean, and secure environment for residents and visitors. This position provides excellent customer service by assisting residents with inquiries, managing amenities such as packages and carts, and responding promptly to noise complaints or other resident concerns. The Concierge also oversees the cleanliness and upkeep of common areas, such as the lobby, clubroom, laundry facilities, and pool areas, while monitoring property safety and addressing emergencies as needed.
DUTIES AND RESPONSIBILITIES
Monitor property security cameras to ensure safety and compliance.
Perform hourly walks of lobby areas and resident floors to ensure all doors to outside are locked and secured.
Assist residents by checking out and retrieving packages, carts, or other amenities as needed.
Respond promptly to noise complaints and address resident concerns professionally.
Conduct regular checks to ensure maintenance shops and mechanical rooms are locked and secure.
Perform hourly inspections of the pool area to monitor for noise, safety issues, and rule violations.
Maintain cleanliness and order in common areas, including the lobby, laundry facilities, and clubroom.
Regularly clean lobby glass and ensure a tidy, welcoming entrance for residents and visitors.
Collect and dispose of trash from designated areas promptly.
Call on-call maintenance technicians to respond to emergency situations when necessary.
Complete and submit detailed incident reports for any accidents, safety concerns, or rule violations.
EDUCATIONAL REQUIREMENTS
High school diploma or equivalent required; additional education/training is a bonus.
Previous experience in the property management industry (preferred).
PHYSICAL REQUIREMENTS
Occasional standing or walking within the office or to other facilities.
Ability to sit for extended periods (up to 8 hours with breaks).
Occasional bending, reaching, and stooping.
Frequent use of hands for typing, writing, and handling documents.
Ability to operate standard office equipment (e.g., computers, copiers, and phones).
Adequate vision for reading and computer use (corrective lenses acceptable).
Ability to hear and communicate effectively, including via phone.
Ability to lift and carry items weighing up to 25 pounds occasionally (e.g., office supplies or small packages).
Ability to drive a golf cart.
Ability to climb stairs.
ADDITIONAL REQUIREMENTS
Valid Driver's License and/or reliable transportation. Employees may be required to report to different locations for work, and attend offsite meetings, training sessions, conferences, events, etc.
Proficiency in property management software.
Proficiency in software applications such as Microsoft Office and Gsuite.
Knowledge of, or ability to learn, Federal, State, and Local Laws pertaining to Fair Housing and Landlord/Tenant Laws.
Required to work weekends at most properties.
Communication Skills: Strong verbal and written communication, with the ability to interact professionally and respectfully.
Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain attention to detail.
Analytical & Problem-Solving: Demonstrates sound decision-making, planning, and problem-solving abilities.
Adaptability: Flexible and able to adjust to changing priorities and stressful environments.
Multi-Tasking: Effectively handles multiple tasks with efficiency and accuracy.
Technical Proficiency: Basic mathematical, typing, and computer skills, with the ability to learn new software and systems.
Collaboration & Independence: Capable of working both independently and as part of a team.
Professionalism: Maintains confidentiality and delivers exceptional customer service in a professional manner.
Please note: This job description is not intended to be an all-encompassing list of duties, responsibilities, or qualifications. Additional tasks and requirements may be assigned as needed to meet organizational objectives.
