Customer Service Expert

We are a small family business in Felt, Idaho (near Driggs, Tetonia, Victor) offering quality, hard-to-find iron hardware. We are a laid-back environment with a focus on productivity. Hourly wage based on experience, paid weekly.

Responsibilities

-Interact with customers via telephone calls and live chat to provide information and assistance

-Achieve productivity standards and goals while maintaining the highest level of customer service

-Process transactions and reply to inquiries about products and services

Additional Compensation:

• Bonuses

Job Duties:

• Answer incoming customer inquiries via phone, email and live chat
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested
• Collaborate with management teams to stay updated on new products, services, and policies

Communication method(s) used:

• In person
• Chat
• Phone
• Email

Work environment:

• Office

Schedule:

• Monday to Friday
• No weekends
• 8 hour shift
• Day shift

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma
• A job for which all ages, including older job seekers, are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Tetonia, ID: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Call Center: 1 year (Preferred)
• customer service: 1 year (Preferred)
• relevant: 1 year (Preferred)

Language:

• English (Preferred)

License/Certification:

• ID Drivers (Preferred)

Work Location: In person

Salary : $14 - $18