What are the responsibilities and job description for the Client Services Manager position at Oliver Inc.?
Oliver Inc. is seeking a customer-oriented Client Services Manager to oversee the fulfillment of both the company's and clients' needs by managing the sales support and customer service teams. In this role, you will be responsible for building and maintaining strong client relationships, understanding client needs, and ensuring the delivery of high-quality services.
As the main point of contact between Oliver and its clients, you will work to manage and strengthen long-term business relationships, provide effective solutions, and drive overall client satisfaction. You will collaborate closely with internal departments to ensure seamless service delivery and support our clients' success.
If you are a natural communicator with a passion for customer service, we would love to meet you!
About the Role:
As our Client Services Manager, you will:
- Provide feedback to all internal departments, including Sales, Quality, and Operations, with a concentration on meeting customer expectations and satisfaction.
- Provide training and leadership to client services team.
- Maintain and develop relationships with new and existing customers.
- Aid the entire Sales department with a customer-centric, solutions approach to meet customer specifications.
- Serve as a hands-on working leader managing accounts, independently or with the support of the team.
- Build upon existing accounts to increase the share of the business.
About You:
You're a fit for the role of Client Services Manager if your background includes:
- A thorough knowledge of printing and packaging techniques, together with a broad knowledge of related technical or administrative areas to apply that knowledge to varied and complex situations.
- An Associate's degree or equivalent is preferred; Bachelor's degree is optimal.
- Seven to ten years' experience in customer service or a similar environment in printing/packaging industry.
- Two to three years of management experience or a combination of management experience and training programs.
- Ability to respond effectively to the most sensitive inquiries and/or complaints and to speak to groups of customers and/or employees.
- Ability to analyze, solve practical problems and deal with a variety of changes in a professional and proficient manner, including in both oral and written form.
- Ability to define problems, collect data, establish facts, and draw conclusions.
Oliver Inc is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.
