Case Aide - Family Support & Assistance

Expected starting salary is $22.39 to $29.89. Full salary range is $22.39 - 37.39.

Associates degree from an accredited college or university in human services, business or related field

OR

Combination of education and experience equivalent to two (2) years of experience in a customer-focused position

OR

High School graduate, G.E.D., or foreign education equivalent to a U.S. High School Diploma and two (2) years of experience in a customer focused position

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years.

Under supervision, performs a variety of administrative support tasks for department programs. Works collaboratively with co-workers and all levels and areas of the organization. Assists customers with a diverse set of needs and barriers and who may or may not be experiencing crisis. Supports a diverse, respectful, and inclusive workplace.

• Communicates complex information to Family Support and Assistance (FSA) customers and provides resource information as requested while maintaining confidentiality as needed
• Opens and scans incoming mail into an electronic document management system and assigns to appropriate staff for processing
• Monitors and responds to high volume communication pathways which may include the call center, reception desks, email and faxes
• Prepares and submits E-file documents with district court
• Interviews and may assist customers with necessary form completion to obtain assistance from federal/state programs
• Performs detailed data entry and record/electronic case file management
• Receives and processes program applications and referrals
• Creates and serves financial and legal documents including redaction of confidential information
• Performs general administrative support duties for Family Support and Assistance
• Performs related work as required

• Knowledge of human behavior
• Knowledge of federal, state and County requirements, regulations and policies relating department programs
• Knowledge of community resources
• Knowledge of data practices
• Knowledge of office procedures, practices and equipment
• Skill in the use and navigation of computers, technology and software applications
• Skill in the use of basic business math
• Ability to maintain the confidentiality of information
• Ability to organize and prioritize daily work tasks while experiencing multiple interruptions
• Ability to make timely decision while applying program knowledge
• Ability to establish and maintain effective working relationships with intern and external customers and coworkers
• Ability to comprehend and follow written and verbal instructions
• Ability to communicate effectively both verbally and in writing
• Ability to deescalate stressful situations while remaining calm and objective

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment: In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

Function:	24% or Less	25% - 49%	50%-74%	75% or more
Office environment				X
Outdoors environment	X
Exposure to weather	X
Sitting				X
Standing, reaching			X
Walking, handling		X
Pulling, crouching, kneeling, stooping, balancing, crawling	X
Pushing up to 50 pounds	X
Lifting up to 50 pounds	X
Repetitive hand movements, typing/data entry				X
Talking, hearing				X
Operate vehicle	X
Close and distance vision, field of vision				X
Color vision	X
Depth perception		X
Accommodation (bring object into sharp focus)			X
Sedentary (exert up to 10 pounds of force)				X
Light effort (exert up to 20 pounds of force)		X
Medium effort (exert up to 50 pounds of force)	X

Salary : $22 - $37