What are the responsibilities and job description for the Administrative Assistant position at Olympic Pharmacy and Healthcare Services?
Job Title: Administrative Assistant
Company: Olympic Pharmacy & Healthcare Services
Industry: Healthcare Services (Durable Medical Equipment)
Location: 4700 Point Fosdick Dr., Suite 120, Gig Harbor, WA 98335
Employment Type: Full-Time
Business Hours: Monday-Friday, 9:00 AM – 7:00 PM and Saturday, 9:00 AM – 5 PM, Closed Sunday
Shifts: Days 9:00 AM – 5:30 PM, Afterhours On-Call = 1 full week out of every 7 weeks
Work Hours: 40 hours per week minimum
Salary: $20 - $27/Hour, DOE
We are seeking to add an Administrative Assistant to our exceptional Respiratory team. In this role, you will deliver critical administrative support that enhances patient care and strengthens department operations.
Key Responsibilities
- Provide administrative support to the Respiratory Manager and team, ensuring smooth daily operations in a retail healthcare front-desk setting.
- Serve as the first point of contact for patients and caregivers, managing inquiries, scheduling appointments, and front-desk duties with efficiency.
- Handle heavy phone traffic with professionalism, ensuring timely responses to patient inquiries, scheduling needs, and departmental coordination.
- Verify insurance coverage, obtain documentation, and assist with billing tasks, including explaining costs and benefits to patients.
- Coordinate schedules, maintain accurate patient files and electronic medical records.
- Develop technical knowledge to operate and troubleshoot respiratory equipment and retrieve equipment downloads for patients and referral sources.
- Assume non-clinical afterhours on call rotation - triage calls to Respiratory Therapist as needed after a 3-6 month training period.
- Embrace additional responsibilities and training opportunities as directed by the Respiratory Manager to support department growth and enhance patient satisfaction.
Qualifications
- Legally authorized to work in the U.S.
- High school diploma or G.E.D. equivalent.
- Valid Driver’s license in good standing.
- Successfully pass a 7-year background check and pre-employment drug screen.
- Minimum 1 year of customer-facing experience in a challenging front-desk environment, preferably in healthcare.
- Experience with EMR systems or similar record-keeping software highly desired.
- Proficiency in Microsoft Office and basic computer software.
- Strong organizational skills for managing records, schedules, and documentation.
- Fluent in English for effective communication and execution of job responsibilities.
- Ability to lift up to 30 pounds and move lightweight equipment as needed.
- If required, the ability to sit and operate a vehicle for tasks like supply pickups or deliveries.
- Adhere to Personal Protective Equipment requirements.
- Must live within a reasonable commute of the workplace.
What You Will Deliver
- A welcoming and organized front office experience for patients and visitors.
- Timely and accurate scheduling, documentation, and follow-up to meet department and patient needs.
- Enhanced team efficiency by proactively managing administrative tasks and resolving operational challenges.
- Peace of mind to patients and caregivers by responding promptly to inquiries and addressing after-hours needs with compassion and professionalism.
DISCLAIMER
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Olympic Pharmacy policies and applicable laws.
OLYMPIC PHARMACY IS AN EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: $20.00 - $27.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- The salary for this position ranges from $20–$27 per hour, with the higher end reserved for candidates with extensive experience and specialized industry knowledge. What is your expected salary within this range, and is it negotiable?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Front desk: 1 year (Required)
- Insurance verification: 1 year (Preferred)
Ability to Commute:
- Gig Harbor, WA 98335 (Required)
Work Location: In person
Salary : $20 - $27