IT Support Specialist

Omega Morgan believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

We have developed requirements for an IT team member whose core responsibility is acting as our first response to incidents, service requests, change requests, etc. This role will build a broad understanding of our environment and take ownership of our ticketing system and escalating issues when necessary. At Intermountain Rigging we employ many technologies across our evolving environment, making this role a unique opportunity to develop new skills, while honing existing ones.

Essential Duties and Responsibilities

• Will act as the first response to IT tickets submitted by our users and are responsible for escalation where necessary.
• Plays a key role as key IT Representative, building positive experiences with User Base, with a mindset of continual improvement and excellence.
• Address user tickets regarding hardware, software and general networking:
  • Email
  • Active Directory
  • File Servers and Access
  • Network Printers
  • Endpoint Detection and Response (EDR) Software
• Assistance with common IT tasks such as:
  • Employee onboarding/terminations
  • Password resets
  • Various Software Installations/Updates
  • SMB and NTFS Network Share permission management
• Walk customers through installing applications and computer peripherals
• IT Inventory and License Management
• Delivering end-user software training where necessary

Required Skills

• Trouble shooting and resolution aptitudes
• Self-Managing
• Creative, yet compliant solutioning for unique Enterprise needs
• Documentation Composition and Maintenance (mostly Wiki-based)
• Process Improvement Drive and Change Management
• Strong interpersonal communication skills, training abilities, combined with patient instruction delivery

Required Experience and/or Education

• Proven work experience as a Desktop Support, Technical Support or similar roles
• Working Tier 1 Administrative knowledge of the following products:
  • Microsoft Office (e.g. MS Office, Office365)
  • Windows 10/11
  • Basic Microsoft Windows Server Administration/Active Directory
  • Group Policy Usage
• Bachelor’s degree and two years of experience or certifications from entities such as MCSE, MCSA, MCP, Net , A , IC3, etc.

Language Skills:

Ability to read, write, verbalize, and comprehend instructions and correspondence in English.

Mathematical Skills:

Must have mathematical skills equivalent to those required under degree requirement.

Physical and Visual Activities:

Standing, Walking, Sitting, Lifting, Carrying, Balancing, Stooping, Reaching, Handling, Feeling, Talking, Hearing, Acuity-Far, Acuity-Near, Depth Perception, and Field of Vision.

Physical Demands:

May require a combination of sitting, standing, and walking. May require lifting up to 50 pounds.

Environment/Atmospheric Conditions:

Must be able to work in an office environment as well as a shop environment as job duties require. May be exposed to loud operating machinery, cold temperatures, chemicals, and vapors.

Travel Requirements:

Multiple locations in SLC but nearby. Going between those locations during the day is common.

Supervisory Responsibilities

This position does not have supervisor responsibilities.