What are the responsibilities and job description for the IT Support Specialist position at Omega Morgan?
Job Description
Job Description
Omega Morgan believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his / her services wherever and whenever necessary to ensure the success of our endeavors.
We have developed requirements for an IT team member whose core responsibility is acting as our first response to incidents, service requests, change requests, etc. This role will build a broad understanding of our environment and take ownership of our ticketing system and escalating issues when necessary. At Intermountain Rigging we employ many technologies across our evolving environment, making this role a unique opportunity to develop new skills, while honing existing ones.
Essential Duties and Responsibilities
- Will act as the first response to IT tickets submitted by our users and are responsible for escalation where necessary.
- Plays a key role as key IT Representative, building positive experiences with User Base, with a mindset of continual improvement and excellence.
- Address user tickets regarding hardware, software and general networking :
Employee onboarding / terminations
Required Skills
Required Experience and / or Education
Microsoft Office (e.g. MS Office, Office365)
Language Skills :
Ability to read, write, verbalize, and comprehend instructions and correspondence in English.
Mathematical Skills :
Must have mathematical skills equivalent to those required under degree requirement.
Physical and Visual Activities :
Standing, Walking, Sitting, Lifting, Carrying, Balancing, Stooping, Reaching, Handling, Feeling, Talking, Hearing, Acuity-Far, Acuity-Near, Depth Perception, and Field of Vision.
Physical Demands :
May require a combination of sitting, standing, and walking. May require lifting up to 50 pounds.
Environment / Atmospheric Conditions :
Must be able to work in an office environment as well as a shop environment as job duties require. May be exposed to loud operating machinery, cold temperatures, chemicals, and vapors.
Travel Requirements :
Multiple locations in SLC but nearby. Going between those locations during the day is common.
Supervisory Responsibilities
This position does not have supervisor responsibilities.
