What are the responsibilities and job description for the Workstation Specialist, District 7 position at Omm IT Solutions?
Job Details
Please Note: Client Prefer Candidates Local to Harrisburg, PA Area
The work hours for this position will be 7:30 AM ? 4:00 PM ; half hour lunch hour can be taken anytime between 11 AM to 12:30 PM
About the Position:
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues,docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC?s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Essential Responsibilities
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required, provided documentation on issue resolution for other teams
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Requirements
Basic Qualifications and Required Skills:
- Required 3 Years experience in Deploying PC?s and providing support to end users in a large enterprise environment (1,000 PC?s )
- Required 3 Years experience in Develop,test, maintain PC images.
- Required 3 Years experience in Experience supporting PC?s in a large domain environment.
- Required 3 Years experience inInstall and configure PC hardware and peripherals.
- Required 3 Years experience in Repair PC?s by replacing hard drives, motherboards, memory, etc.
- Required 3 Years experience in Experience with security, disk encryption, and anti- virus products on Microsoft Windows PC?s, laptops, and Apple OSx MAC?s
- Required 3 Years experience in Knowledge of Active Directory and experience troubleshooting GPO?s and name resolution.
- Required 3 Years experience in Experience with managing profiles and certificates on Microsoft Windows PC?s, laptops, and Apple OSx MAC?s.
- Required 2 Years in Experience supporting Microsoft Windows PC?s, laptops, and Apple OSx MAC?s using remote tools (SCCM remote, RDP, ARD)
- Required 2 Years of Experience in Application Support for MS Office 365 on Microsoft Windows PC?s, laptops, and Apple OSx MAC?s.
- Required 1 Years of Experience integrating Macintosh systems into an Active Directory Domain environment.
Highly Desired Skills:
- 2 Years Experience in Scripting with VBS and PowerShell
- 2 Years of Experience in Configuration Management Console queries and reporting.
- 2 Years of Experience in SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.
- 2 years of Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).
- 2 Years Microsoft Certification
Desired Skills:
- Able to communicate in a clear manner.
- Change oriented ? improve processes and confront circumstances in creative ways.
- Demonstrated customer focus; building strong customer relationships.
- Effectively evaluate information to make correct decisions.
- Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.
- Strong team player ? collaborate with others, be open to other ways of doing things.
- Interested in emerging technologies demonstrated through training and attending technical events.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
