What are the responsibilities and job description for the Conference Services Manager position at Omni Hotels & Resorts?
Overview
Barton Creek Resort & Spa
Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.
Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.
Job Description
Omni Hotels & Resorts is seeking Conference Services Manager for the beautiful new Barton Creek Resort & Spa!
If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!
Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel Leisure World's Best Awards 2024
This position is eligible for both the Omni Sales Incentive Plan, and Omni's Work From Home Program! Omni Hotels & Resorts values our associate’s work/life balance and supports WFH options for our specific sales, service, revenue management and leader roles. After 90 days of employment, Convention Services Managers will be eligible to earn 1 WFH day. Please note, this program is at the sole discretion of the GM/DOSM, and has additional guidelines to adhere to.
Responsibilities
- Coordinate a detailed schedule of programs to include the following: meeting set-up, audio/ visual requirements, room reservations, food & beverage and special functions.
- Lead client through all aspects of planning resulting in a complete, detailed program.
- Act as Barton Creek's liaison between client and staff.
- Recommend full usage of facility services to client. CSMs must be up-to-date on current pricing and operational procedures.
- Prepare detailed banquest event orders thorugh Delphi for use by client and operational staff.
- Prepares budget estimates for each group.
- Prepares detailed meeting room and function room diagrams for operational areas.
- Attend weekly resume meeting to discuss upcoming programs with Department Heads.
- Monitor client's program while on property to ensure a well-run meeting. Tracks daily progress and relates any changes to the group's agenda to appropriate departments.
- Attend bi-weekly Group Pickup led by Director of Revenue Management.
- Attend department meetings and other company required trainings.
- Complete other duties as assigned by management.
Qualifications
Qualifications:
- Minimum one year planning experience, preferably in a hotel or resort.
- College degree preferred, work experience can substitute for education.
- Must have working knowledge of Excel, Word, Outlook, PowerPoint. Delphi experience is also a plus.
- Must be organized and detail oriented with ability to multitask.
Physical Requirements:
- The ability to sit and utilize telephone/computer for an entire shift.
Working Environment:
- Office environment with occasional travel around property.
Tools & Equipment:
- Computer, copy/print/scan/fax machine, files
- Microsoft Office, Delphi
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
