What are the responsibilities and job description for the Conference Services Manager position at The Loren at Lady Bird Lake?
Job Details
Conference Services Manager
About Us
At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.
With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.
Job Summary
The Conference Service Manager is responsible for preparing all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high-level service through-out pre-event, post events. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
Responsibilities
- Prepares all event documentation and coordinates with sales, hotel departments, billing and customer to ensure consistent, high-level service throughout pre-event, event and post event phases
- Ensures all hotel events have a seamless execution
- Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding & memorable events
- Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details
- Follows up with customer post-event
- Acts as liaison between salesperson and customer throughout the event process as necessary (pre-event, event, post-event)
- Is available to solve problems and/or suggest alternatives to all event aspects
- Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions
- Leads pre-event and post-event meetings for assigned groups
- Facilitates various meetings as necessary
- Demonstrates ability to deliver banquet event orders on a timely basis and ensure accuracy
- Adheres to all standards, policies, and procedures ( SOPs, LSOPs, etc.)
- Sets a positive example for guest relations and serves as a leader on property
- Effectively responds to and handles guest problems and complaints
- Participates in the development and implementation of corrective action to address service challenges and focuses on continuous improvement
- Effectively up-sells products and services throughout the event process
- Effectively manages customer budgets to maximize revenue and meet customer needs
- Participates in customer site inspections and assists with the sales process when necessary
- Must be able to communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Perform any other job-related duties as assigned.
- Analyze data and make recommendations to improve event execution and ensure client satisfaction
Qualifications
- Opera Cloud experience preferred
- Delphi experience preferred
- Experience in luxury hotels preferred
- Must be able to communicate fluently in English for both written and verbal communications
- Ability to work a flexible schedule is required
- At least 1 year of sales or event experience preferred
Education and Experience Requirements
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High school or equivalent education required. Bachelors degree preferred.
Salary : $58,000
