What are the responsibilities and job description for the Desktop Support position at Omni Inclusive?
Clients : Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
- Servers : 2012, 2008 r2, 2008, 2003, 2000
- Functionally capable with Apple OS X
- Advanced troubleshooting skills with hard drive encryption software
- Advanced level skills in the Microsoft Office Suite :
- Strong client-side remote access troubleshooting skills
- Demonstrate strong skills supporting printers in an enterprise environment
- Advanced knowledge of client-side management tools - Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
- Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
- Strong software installation and support skills
- Disciplined, systematic problem solving skills required
- Relevant Experience : 3 Years minimum
- Certification : A Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)
- Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,Video Conference Rooms Devices (Audio & Video)
- Tools : Windows OS, MS Office, O365, Mac OS (preferred)
- Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)
- Others : Excellent Communication - soft skills (read, write & speak)
Word, Excel, PowerPoint, Outlook configuration issues with Exchange
The Technician need to have experience in IMACD tasks listed below
IMACD = Install Move Add Change Dispose )
Required :
