What are the responsibilities and job description for the Retail Customer Service Representative position at Omni Soldato?
Our team specializes in delivering our clients results that matter. Our team is focused on building and maintaining strong, positive relationships with our clients and their prospective customers throughout the Charleston area. We are hiring a Retail Customer Service Representative to help us ensure client satisfaction, loyalty, and retention while fostering long-term partnerships.
As a Retail Customer Service Representative, you will play a crucial role in enhancing the overall client experience and driving business growth through effective communication and understanding of our client's needs. This position involves working closely with various teams, including sales, customer support, and business development, to ensure client expectations are met and exceeded.
Retail Customer Service Representative Job Duties:
- Establish and nurture positive relationships with clients through regular communication and follow-ups
- Act as the main point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner
- Collaborate with the other teams to address and resolve client issues effectively and efficiently
- Proactively anticipate potential problems and implement strategies to prevent them from arising
- Monitor and manage the performance and satisfaction of assigned client accounts
Retail Customer Service Representative Qualifications:
- A Bachelor's Degree in business administration, communications, or a related field is often preferred. Relevant certifications or additional training in client management or customer service can also be beneficial
- Previous experience in client relations, customer service, sales, or account management is usually required
- Excellent verbal and written communication skills are essential for effectively interacting with clients and team members
Job Type: Full-time
Pay: $750.00 - $1,250.00 per week
Shift:
- 8 hour shift
- Day shift
Work Location: On the road
Salary : $750 - $1,250
