What are the responsibilities and job description for the Senior Manager, Client Solutions position at Omnicom Media Group US Annalect?
About Annalect
Annalect is the Data & Technology arm of Omnicom Media Group
Annalect's 2,000 innovators leverage data and technology to help clients across Omnicom build relationships that matter - whether that means fostering consumers' trust in brands, building new experiences, or delivering advanced analytics where it's most needed. Annalect is the driving force behind Omni, Omnicom's unique open operating system, which works hand-in-hand with clients' and partners' data and tools, to orchestrate better marketing outcomes.
Annalect's unique approach to data and technology - one that relies on transparency, neutrality, and interoperability - allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients.
Team Overview
The Planit team is responsible for providing software solutions for media strategists (planners) to enter media plans, submit approvals, report media activity, consolidate budgets and work closely with account teams to achieve their media planning and reporting goals. We work closely with the strategy teams to ensure that the data is being captured accurately and thoroughly.
Planit is a highly configurable and complete solution for capturing, consolidating, and reporting on local media activity across various markets. Once the data is entered, it is then aggregated, validated and available via a suite of custom and ad-hoc reporting tools.
Position Overview
The Senior Manager, Client Solutions is a non-technical role and responsible for the overall deployment and on-going, local / regional support for specific clients using the Planit, OMG's global media planning consolidation platform. The role should also act as the product expert and ensure that the final deliverables meet the approved requirements.
Key Responsibilities
- Supporting Department Director in the deployment process for Planit and its core components for various OMG clients
- Providing insight during client discovery meetings
- Analyzing and translating client needs into the templatized standard approach
- Configuring platform to meet client business requirements
- Customizing training documentation
- Coordinating training schedule and conducting initial trainings
- Providing UAT support pre-release of new enhancements
- Providing consultation for creating new reports
- Building relationships with key stakeholders
- Training new users on how to enter their data into the pre-defined input templates
- Providing trouble-shooting assistance in all areas of the platform
- Resolving escalated L2 support tickets
- Recommending product enhancements based on local market feedback
- Assisting in quality assurance and data quality
Required Skills And Qualifications
Perks of working at Annalect
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This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications / skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include : health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD / LTD insurance benefits.
Compensation Range
84,000-$100,000 USD
This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.
Annalect, a division of Omnicom Media Group is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Salary : $84,000 - $100,000
