Account Manager/Customer Service Representative

Overview:

Our corporate headquarters located in Pewaukee, WI is seeking a full-time, in-office Website Account Manager/Customer Service Representative to join our digital agency. If you excel at building and maintaining client relationships, possess strong interpersonal skills, and are a strategic thinker, we want to hear from you!

Responsibilities:

· Manage and oversee the entire web project lifecycle, from initial concept to final delivery and ongoing client communication

· Collaborate with clients via phone and email to gather project requirements and develop project plans

· Coordinate with internal teams, including designers, developers, and content creators, to ensure timely and successful project execution

· Monitor project progress, identify potential issues, and implement corrective actions as needed

· Conduct regular project status meetings with clients and internal stakeholders to provide updates and address any concerns

· Create compelling website content/SEO

· Ensure projects are delivered within scope, budget, and timeline

· Conduct quality assurance checks to ensure websites meet design and functionality requirements

· Stay up-to-date with industry trends and best practices in web design and development

Qualifications:

· Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously

· Excellent interpersonal skills with the ability to communicate with clients and internal teams effectively and professionally via phone, email, and in-person

· Knowledge of graphic design principles and tools, such as Adobe Photoshop or Illustrator are helpful but not required

· Familiarity with content management systems (CMS) and/or website builders

· Strong problem-solving skills to address technical issues or challenges that may arise during the project lifecycle

· Experience with Figma and/or Adobe XD helpful

· Basic WordPress knowledge is a plus

At our company, we offer a competitive salary package along with benefits such as health insurance, retirement plans, and professional development opportunities. We value work-life balance and provide a supportive work environment where creativity is encouraged.

If you have a passion for project management, and you catch on quick we would love to hear from you. Apply now to join our team!

Compensation: Competitive compensation based on experience.

Please include the phrase “Good Fit” at the bottom of your resume to indicate that you have read the entire job posting.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Pewaukee, WI 53072 (Required)

Ability to Relocate:

• Pewaukee, WI 53072: Relocate before starting work (Preferred)

Work Location: In person