What are the responsibilities and job description for the Intact Family Support Specialist position at One Hope United?
Family Support Specialist
Utilizing personal vehicle, the Family Support Specialist provides transportation services, courier and administrative support to clients, case managers, supervisors, ADOP’s and DOP, agency and its geographical area. Serves as a primary support to the case managers with administrative task.
Job Summary
- Provides approved transportation to clients when requested (drives personal vehicle 90% of the time)
- Transports children to various appointments and locations during hours indicated on the referral form.
- Maintain appropriate and respectful communication with co-workers and leadership.
- Respond to emails within 24 hrs, respond to text or phone calls within the hour from assigned supervisor or leadership.
- Attends and participates in weekly and monthly meetings with staff and training sessions as required by the specific job or department
- Observes and submits accurate written documentation on the service provided and the functioning of individuals and families as required by specific job or department
- Serves as a liaison with collaterals such as DCF, schools, etc.
- Shadows an experienced transporter within the first 30 days of hire.
- Submits expense vouchers, renewed driver’s license, and automobile insurance coverage on due date
- Communicate any barriers to completing any request immediately to ensure other arrangements can be made. This should be communicated via email, text or face to face with the assigned supervisor.
- Works cooperatively with other agencies, caseworkers, transporters, and family support services
- Works in collaboration with Office Assistant and fellow Family Support Specialist to ensure the needs of the agency and clients are met for transportation; coordinates with assigned supervisor, client and caregivers to facilitate the transport
- Ensure safety of the child during transports.
- Courier documents to courthouse, agency locations, attorneys or other required areas and obtain signatures of completed deliveries when required.
- Supervise and document parent/child/ visitation. Provide a written summary of the visit to the assigned case manager supervisor within 48 hrs of the visit. Immediately report any child safety concerns to the supervisor.
- Maintain mileage log and documentation reports in a timely manner to receive authorized travel reimbursement for services provided.
- Assist in file maintenance when requested, this will include preparing documents to be filed in the physical case file.
- Must be able to lift, carry, and move a 25 lb child in a car seat
Required Qualifications
Education: High School diploma/GED
Experience: up to 2 years’ experience with transportation; 1-2 years in a childcare field
Other: Reliable transportation, valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance; geographic knowledge of the area
#INDCBFS
Education: High School diploma/GED
Experience: up to 2 years’ experience with transportation; 1-2 years in a childcare field
Other: Reliable transportation, valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance; geographic knowledge of the area
We Invest in You!
- Tuition assistance up to $2500 per year
- Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, and up to 5 paid Sick days annually
- Medical, dental, vision, 403b Retirement, flexible spending accounts, health savings account, and short-term disability options
- Agency paid life up to $50K based on salary
- Voluntary Supplemental Life for Employee, Spouse, and Child(ren)
- Voluntary Legal Plans
- Agency paid long term after 1 year of employment
- Career ladders, professional development, and promotion opportunities
- Free LCSW and LCPC Supervision hours available in some locations
A Different Kind Of Employer One Hope United is strong and ready to grow. Are you ready to grow with us?
- 800 talented professionals strong, serving 10,000 children and families in Illinois and Florida
- Fiscally stable, $70 Million agency-- strong since 1895
- Energetic leadership and a rich community of support
One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in eVerify.
In the spirit of caring for one another and our community, please note that upon accepting an offer of employment from One Hope United, you will be required to share proof of a COVID-19 vaccination. The requirement is subject to accommodation in compliance with applicable laws and regulations.
#INDCBFS
Salary : $2,500 - $50,000
