What are the responsibilities and job description for the Dispatcher / General Office position at One Hour Heating & Air Conditioning of Idaho?

Benefits :

Bonus based on performance
Company parties
Competitive salary
Training & development

About Us :

One Hour Heating & Air is a locally owned trusted provider of residential heating, ventilation, and air conditioning services. With a focus on exceptional customer service and quality workmanship, we pride ourselves on creating comfortable environments for our clients. We are seeking a highly organized and proactive Dispatcher / Office Manager to join our team and play a key role in our daily operations.

The Dispatcher / Office Manager is responsible for managing day-to-day office operations, coordinating service schedules, and ensuring excellent customer service. This role requires a balance of administrative skills, customer service expertise, and the ability to efficiently dispatch HVAC technicians to maximize productivity and customer satisfaction.

Key Responsibilities :

Dispatching (50%) :

Schedule and dispatch HVAC technicians for service calls, installations, and maintenance based on skill level, location, and urgency.

Communicate with technicians to provide job details, parts requirements, and customer information.

Monitor job progress, adjust schedules as needed, and ensure timely completion of all service requests.

Utilize dispatch software to manage schedules and maintain accurate records of service calls.

Respond to emergency service requests promptly and efficiently.

Office Management (50%) :

Handle incoming calls, emails, and inquiries, providing information about services and scheduling appointments.

Manage accounts receivable and payable, including invoicing customers and processing payments.

Maintain accurate customer records, contracts, and service agreements in the company’s CRM system.

Oversee inventory levels for parts and supplies, coordinating orders as needed.

Prepare reports for management on service efficiency, financials, and inventory.

Assist in payroll processing by collecting and verifying technician timecards.

Implement and maintain office policies and procedures to improve efficiency.

Qualifications :

Experience : Minimum of 2 years of experience in dispatching, office management, or a similar role, preferably in the HVAC or home services industry. Preferably, at least 5-10 years of professional experience.

Skills :

Strong organizational and multitasking skills.

Excellent communication and customer service abilities.

Proficient in Microsoft Office Suite and dispatch / CRM software (experience with [insert software name] is a plus).

Financial management skills, including invoicing and basic bookkeeping.

Education : High school diploma or equivalent required; associate’s degree or higher preferred.

Key Competencies :

Problem-solving and ability to work well under pressure.

Attention to detail and accuracy.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

Salary : $24 - $30

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Dispatcher / General Office

What are the responsibilities and job description for the Dispatcher / General Office position at One Hour Heating & Air Conditioning of Idaho?

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