What are the responsibilities and job description for the Dispatcher/General Office position at Pass One Hour Heating & Air Conditioning?
- Bonus based on performance
- Company parties
- Competitive salary
- Training & development
One Hour Heating & Air is a locally owned trusted provider of residential heating, ventilation, and air conditioning services. With a focus on exceptional customer service and quality workmanship, we pride ourselves on creating comfortable environments for our clients. We are seeking a highly organized and proactive Dispatcher / Office Manager to join our team and play a key role in our daily operations.
The Dispatcher / Office Manager is responsible for managing day-to-day office operations, coordinating service schedules, and ensuring excellent customer service. This role requires a balance of administrative skills, customer service expertise, and the ability to efficiently dispatch HVAC technicians to maximize productivity and customer satisfaction.
Key Responsibilities:
- Schedule and dispatch HVAC technicians for service calls, installations, and maintenance based on skill level, location, and urgency.
- Communicate with technicians to provide job details, parts requirements, and customer information.
- Monitor job progress, adjust schedules as needed, and ensure timely completion of all service requests.
- Utilize dispatch software to manage schedules and maintain accurate records of service calls.
- Respond to emergency service requests promptly and efficiently.
- Handle incoming calls, emails, and inquiries, providing information about services and scheduling appointments.
- Manage accounts receivable and payable, including invoicing customers and processing payments.
- Maintain accurate customer records, contracts, and service agreements in the company’s CRM system.
- Oversee inventory levels for parts and supplies, coordinating orders as needed.
- Prepare reports for management on service efficiency, financials, and inventory.
- Assist in payroll processing by collecting and verifying technician timecards.
- Implement and maintain office policies and procedures to improve efficiency.
- Experience: Minimum of 2 years of experience in dispatching, office management, or a similar role, preferably in the HVAC or home services industry. Preferably, at least 5-10 years of professional experience.
- Skills:
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Proficient in Microsoft Office Suite and dispatch/CRM software (experience with [insert software name] is a plus).
- Financial management skills, including invoicing and basic bookkeeping.
- Education: High school diploma or equivalent required; associate’s degree or higher preferred.
- Problem-solving and ability to work well under pressure.
- Attention to detail and accuracy.
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
Salary : $24 - $30
