What are the responsibilities and job description for the Fulfillment Specialist Assistant position at One World Direct?
While employed at OWD, you will find yourself collaborating with an incredibly talented team on work that is challenging, engaging, and rewarding. You will have the opportunity to use your knowledge, skills, and experience to their full potential, achieving both professional and personal success.
As an Fulfillment Specialist Assistant (FSA), you will be essential in creating a world-class service experience for our clients and must be passionate about providing flawless customer service. This person will be a point of contact for all warehouse or shipping-related inquiries. An AMA is expected to have in-depth shipping knowledge, be familiar with warehouse operations, and quickly and professionally respond to client needs.
If you are looking for an opportunity to grow and advance while making a positive impact on the very future of our business, this is the job for you!
RESPONSIBILITIES
- Research and resolve client issues or concerns relating to fulfillment and order processing
- Generate reports for clients
- Track and manage work orders
- Proactively monitor the clients’ account
- Demonstrate expert knowledge of OWD operations, policies, procedures, and additional services
- Collaborate with other departments to accomplish goals
- Inform OWD leadership about important client opportunities, events, and concerns
- Infrequent travel may be required for this role
KEY QUALIFICATIONS
- Client relations experience (2 years)
- Wide-ranging knowledge of B2C E-Commerce fulfillment trends and technologies
- Excellent interpersonal skills
- Effective communication (verbal and written) and problem-solving skills
- Professional user-level knowledge of Windows or MacOS software
- Expert use of MS Office Suite (Word, Excel, etc.)
- Ability to create and analyze graphs and reports
- Strong work ethic, integrity, energy, and drive
BENEFITS & EMPLOYEE PERKS
- 401k with company match
- Medical options
- Dental and Vision Insurance
- Free teladoc by HealthiestYou
- Generous PTO accrual policy
- Aflac supplemental insurances
- Life Insurance (provided free-of-charge for all full-time associates)
- Get paid to read with the OWD Book Club
- Holiday pay
- Seasonal celebrations
One World Direct (OWD) is a 3rd party e-commerce fulfillment company embarking on an ambitious growth plan and We're looking for more powerhouses who embody our Core Values of Positive Impact, Integrity, Clarity, Nimble, Innovation, and Forward Thinking that will allow us to continue serving our clients with high-quality service.
Salary : $19
