Human Resources Consultant

Summary:

The HR Service team is responsible for enhancing our clients’ experience using their expertise and an understanding of REI’s core product to support RE clients’ human resource needs. This team is responsible for maintaining client facing HR and Employee relation resources and provide client and/or employee compliance training as requested. This team also maintains standard operating procedures and updates training materials as it pertains to client facing resources.

The Senior HR Service Partner will take lead on various client facing processes, and programs to help improve efficiencies and identified process improvement initiatives. They consult with client contacts to identify enhancements to the client experience.

As a key team member of Resourcing Edge (RE), the HR Services Supervisor has an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success.

Role and Responsibilities:

• Provides Human Resource support to RE clients as defined in RE HR Service support; related to investigations, governmental inquiries / charges, grievance resolution, performance and absence management, complaints of unfair employment practices / discrimination, and disciplinary action. Ensure clients maintain a favorable perception of RE’s service delivery and quality.
• Executes turnaround deliverables to clients on items such as handbooks, job descriptions, PTO policies.
• Partners with the Client Service team to help manage an ongoing long-term client relationship by working with clients and providing Human Resource support as outlined above.
• Ensures the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding compliance updates, training needs, procedural changes, etc.
• Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs as it relates to HR Services.

Traits & Competencies:

To perform the job successfully, an individual should have demonstrated the following traits and competencies:

• Teamwork – Understands the organization and its business processes, products and services and is able to explain to clients so they understand RE plans, offerings, and capabilities.
• Quality – Demonstrates completeness, accuracy, and timeliness in projects he/she leads to ensure quality.
• Safety and Security – Observes/implements all safety and security procedures.
• Initiative – Continually develop professional skills, update knowledge as new product releases occurs or product enhancements are implemented.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work by using innovative approaches and ideas.

Qualifications: Required

• Education and/or Experience –
• Bachelor’s degree preferred; or 4 plus years’ experience will be accepted in lieu of degree.
• 3 year’s professional HR, Client Services, Account Management and/or Supervisory experience.
• Demonstrated ability in customer service, and problem resolution is required.
• Computer Skills – To perform this job successfully, an individual should be proficient in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.
• Other Skills and Abilities –
• Must be able to work in a fast-paced environment with the ability to multi-task.
• Must have excellent oral, written, and interpersonal communication skills.
• Must have demonstrated ability to work effectively in a diverse workforce.

Qualifications: Preferred

• PHR Certification is preferred.

Physical Demands/Environmental Conditions:

• The physical ability to stand and walk for long periods of time.
• Must be able to pass all Drug & Alcohol Screening.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

*The employee is an “AT-WILL” employee subject to termination with or without cause or resignation at any time.