What are the responsibilities and job description for the Patient Account Representative position at Oneida Nation?

FIRST POSTING TO ENROLLED ONEIDA TRIBAL MEMBERS ONLY

Salary is Negotiable

After successful completion of the probationary period, employee will receive off probation wage increase.

Summary :

Provide patient account support for Behavioral Health.

Responsibilities :

Welcome patients and maintain good public relations by handling patients courteously in a professional manner.
Answer incoming telephone calls, schedules appointment or forwards calls to appropriate personnel or department, while ensuring professional telephone etiquette.
Make daily reminder calls to patients with upcoming appointments.
Register patients; ensure all forms, electronic and paper, are filled out accurately and completely.
Obtain insurance information and / or payment from patient prior to appointment.
Reconcile the automated encore accounts receivable at the end of the business day with payments received and prepare the automated encored daily bank deposit report.
Complete data entry of payments received from patients for their accounts.
Assist in preparing and maintaining appointment schedules for all providers on the encore patient scheduling software. Schedule non-emergency patient appointments.
Gather and update basic patient / client identification, proof of Tribal affiliation, insurance coverage, signature authorization, assignment of benefits in clinic wide software.
Verify insurance, medical assistance, Medicare, and third-party insurance.
Ensure appropriate intake information is entered and verify completeness and accuracy of all data.
Provide quality services for internal and external customers by furnishing accurate information, researching, and resolving problem issues in a timely manner.
Ensure strict confidentiality of patient records
Contribute to a team effort and accomplishes related results as required.

Skills : Essential :

Comply with Caregiver Law and Grant conditions criminal history checks as a condition of employment to include fingerprinting

Working within an Electronic Medical Record

Computerized accounting software programs, office equipment including 10-key adding machine, and word-processing and spreadsheet programs

Ability to carry out instructions furnished in verbal or written format

Knowledge of medical insurance claims procedures and documentation

Ability to communicate effectively in the English language, both verbally and in writing

Ability to handle multiple tasks and meet deadlines

Ability to work well in a team setting

Ability to provide customer service; to work in a culturally diverse environment with objectivity, respect, courtesy, empathy, tact, and maturity

Knowledge of modern office practices, procedures, and equipment.

Education Requirement - Or A Closely Related Field :

Education with Equivalent Qualifications :

Essential :

General Ed, High School Equivalency Diploma, HS Diploma

Applicants age 50 and older are exempt from this requirement

Credentials : Essential :

Must be CPR and Red Cross First Aide Certified or the ability to obtain within three (3) months of employment. Must Maintain CPR and Red Cross First Aide Certification during employment

Complete Oneida Certification on Reporting Child Abuse and Neglect training within ninety (90) days of employment.

Nonessential :

Must complete Health Insurance Portability and Accountability Act (HIPAA) training within thirty (30) days of employment and annually thereafter.

Working conditions : Essential :

Flu vaccination required

Stand frequently

Walk frequently

Sit frequently

Reach frequently

Balance frequently

Bend / stoop frequently

Kneel frequently

Crouch frequently

Lift 11-24 pounds continuously

Move 11-24 pounds occasionally

Medical office setting with potential patient exposure

Moderate noise level

Measles mumps rubella vaccination required

Varicella vaccine required

Experience : Essential :

One (1) year of clerical, receptionist, or customer service experience.

Nonessential :

Clerical Experience

Working with Medicare, Medicaid and private insurance

Other information :

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.

Continuation of this position is contingent upon funding allocations.

Must maintain strict security, confidentiality, and quality to meet professional standards of the department.

Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.

Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation / State Compact and / or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and / or Gaming license as a condition of employment.

Must be willing and able to obtain additional related education and training.

Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.

A Tuberculosis (TB) Screening and / or a 2 step TB Skin Test is required within thirty (30) days of employment.

Must provide a copy of diploma / degree, license, or certification upon employment.

ITEMS TO BE SUBMITTED :

Employees are required to have proof of seasonal influenza vaccination; medical or religious exemption may be requested upon hire.

Background Information Disclosure form (BID)

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