What are the responsibilities and job description for the Technical Support Analyst position at Onit?
A company is looking for a Support Analyst to provide technical support for clients using its products.Key ResponsibilitiesProvide front-line and ongoing product and technical support for the product suiteDevelop and maintain expert knowledge on the product offeringsEducate users on all functions and features of the product lineRequired Qualifications1-3 years of related technical support experience, preferably in SaaS softwarePrior experience with electronic e-billing or accounting is a plusDemonstrated ability to quickly understand business requirementsHigh aptitude and emotional intelligenceExcellent proficiency in Microsoft Office Suite
