What are the responsibilities and job description for the Quality Complaint Specialist position at Online Technical Services, Inc.?
Job Title : Quality Complaint Specialist
Duration : 6 months w / possibility for an extension
Responsibilities :
- Monitor the Complaint Handling inbox regularly for new complaints and adverse event reports.
- Create and manage complaints in the eQMS (electronic Quality Management System), and input data into the Master Complaint Tracker.
- Attach relevant files and reports related to complaints in the eQMS, such as PC / AE reports, follow-up communications, reportability assessments, log files, etc.
- Organize and create complaint folders in SharePoint to facilitate investigation and collaboration activities.
- Perform DHR (Device History Record) reviews for complaint investigations.
- Update complaint investigation summaries with administrative details, including complaint number, PC / AE report information, device information, etc.
- Generate log files and attach them to both the eQMS and SharePoint complaint folders.
- Track handpiece returns inventory and submit weekly requests to the 3PL (third-party logistics) provider for return shipments.
Required Skills :
Additional Information from Hiring Manager :
