What are the responsibilities and job description for the Operator/ General Manager position at Oola Bowls?
About Oola Bowls: Oola Bowls offers the world’s best acai bowls, coupled with an efficient operational system and a commitment to exceptional customer service. We strive to inspire healthier lifestyles and create meaningful community connections. As we expand into the Camp Hill, PA market, we are seeking an entrepreneurial-minded Operator to lead our team and drive success in this exciting new location.
Position Overview: As the Operator of our Camp Hill location, you will have the unique opportunity to establish and grow Oola Bowls in this new market. You will lead day-to-day operations, foster a culture of excellence, and build strong relationships within the local community. This role is ideal for a motivated leader with a passion for business growth, customer service, and healthy living.
Key Responsibilities:
- Leadership and Management:
- Lead and motivate the team to deliver exceptional customer experiences.
- Recruit, train, and retain high-performing employees aligned with Oola Bowls’ core values.
- Set and communicate clear goals for performance, service, and operational efficiency.
- Operational Excellence:
- Oversee daily operations, ensuring compliance with Oola Bowls’ standards for product quality and service.
- Manage schedules, inventory, and supplies to optimize efficiency and reduce waste.
- Identify opportunities to improve processes and implement best practices.
- Customer and Community Engagement:
- Cultivate a welcoming and positive environment for customers, embodying Oola Bowls’ commitment to superior service.
- Actively engage with the local community to promote the brand and drive customer loyalty.
- Address customer feedback promptly and professionally to enhance satisfaction.
- Financial Oversight:
- Monitor location financials, including sales, labor, and expenses, to ensure profitability.
- Collaborate with leadership to set and achieve revenue targets.
- Develop local marketing strategies to increase visibility and sales.
Qualifications:
- Proven experience in retail, food service, or a related field, with a focus on team leadership and operational management.
- Entrepreneurial spirit with a proactive, results-oriented approach.
- Strong interpersonal and communication skills, with the ability to inspire and influence others.
- Commitment to delivering high-quality products and memorable customer experiences.
- Ability to adapt to a dynamic environment and effectively manage competing priorities.
- Basic financial literacy, including budgeting and performance tracking.
Compensation and Benefits:
- Competitive salary with opportunities for performance-based incentives.
- 15 days of paid vacation leave annually, in addition to sick leave and company holidays.
- Flexible scheduling options to support work-life balance.
- Future eligibility for company-sponsored health and dental insurance plans.
- A supportive, values-driven work environment centered around humility, kindness, resilience, balance, and community.
Why Join Oola Bowls? At Oola Bowls, we’re building more than a business – we’re creating a movement. Our focus on premium products, efficient systems, and exceptional service sets us apart in the quick-service restaurant industry. Joining our Camp Hill team is your chance to be a leader in a growing market, contribute to the local community, and make a meaningful impact.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $55,000 - $65,000
