Housing Case Manager

Housing Case Manager

Wage Range: $50k-55k annually

Hours: 35-40 hours per week; day shift 8am to 4pm

Location: Hillsboro

Benefits: Employer paid medical/vision/dental for employee (100%) and 50% covered for dependents. 10 days of Vacation, 5 days of PTO, 7 paid holidays, professional development opportunities, and a flexible work schedule. A bilingual differential of $2,000 per year is available for staff who meet the fluency standards as administered by a third party assessor.

POSITION SUMMARY:

Open Door HousingWorks has a 38-year history of helping people experiencing homelessness in Washington County. Under the supervision of the Program Manager, the Case Manager will provide field-based services to homeless. This program offers medium-term rental subsidies combined with linkages to employment and other services to end households’ homelessness as well as create longer term self-sufficiency. Once households are stably housed through the support of the Case Manager, the Case Manager will also be responsible for providing ongoing services that will assist households to retain their housing and be good tenants and neighbors.

Reports to: Program Manager

Employment Status: Full-time, exempt

This position requires a valid driver's license, and vehicle to travel within 10 miles of the main office. Mileage reimbursement is offered.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop and implement an individualized service plan with households that supports housing goals, increases income and mainstream benefits, supports employment opportunities, and addresses mental health/substance abuse issues, relapse prevention, medication management and any other risk factors that could impede accessing and/or maintaining permanent housing.
• Support households as they navigate the housing process, including, but not limited to, housing location, landlord advocacy, rental application process, credit repair support, move-in support, and budgeting.
• Develop close working relationships with landlords, local service providers, outreach workers, case managers, and collaborative agencies.
• Provide ongoing case management services that will ensure successful permanent housing, decrease social isolation, and reduce relapse risks, advocacy to deter evictions, and linkage and brokerage to any needed services such as medical/dental, mental health, substance abuse, life skills training, self-help, money management, meaningful community activities, volunteer services, job placement, etc.
• Utilize a harm reduction/housing first model when working with households.
• Respond to urgent requests for assistance from households or landlords as needed.
• Assist household with re-housing/ moving when needed.
• Keep thorough and high-quality case notes and enter in HMIS within 24 hours.
• Complete all forms required for rapid rehousing thoroughly and completely.
• Obtain and retain all required documentation (e.g., leases, income verification) as required by the program.
• Participate in all meetings with collaborative agencies and other community meetings as directed.
• Complete all requests for reporting in a timely manner.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Knowledge, Skills & Abilities:

• Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including households, community, and other staff. Must have excellent organizational skills and the capability to work in a fast-paced environment.
• Demonstrate experience in interviewing households, making appropriate referrals, and performing crisis intervention. Previous experience with rapid rehousing programs including HPRP, SSVF or other similar programs preferred.
• Demonstrate knowledge of substance abuse programs, homeless programs, and mental health services within the Washington County. Candidates must have demonstrated knowledge of case management principles and intervention techniques specific to hard-to-reach, difficult to serve populations.
• Requires an ability to work flexible hours including some early mornings, evenings. A bilingual/bicultural background is a plus.

Experience:

• Preferred: One year of experience providing services to persons experiencing homelessness. This can include internships, volunteering, and lived experience.

Education:

• Associated degree or bachelors from an accredited college or university in social work, human services, or a related field; a combination of education, internships and lived experience may be substituted.

Direct Reports:

This position has no direct supervisory responsibilities.

Computer Skills:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to use widely supported internet browsers.

Certificates, Licenses and Registrations:

• Valid Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Valid automobile liability insurance.

Travel Requirements:

• Conduct home visits monthly
• Transport households to appointments via company van when deemed appropriate
• Travel between other offices

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $50,000 - $55,000