What are the responsibilities and job description for the Automotive Dispute Resolution Specialist position at OPENLANE?
At OPENLANE, we revolutionize wholesale by empowering our customers to succeed. Our cutting-edge technology transforms the digital marketplace for used vehicles, making it simple and effective. We also provide valuable insights to help customers make informed decisions.
About Us
We strive to understand and improve our customers' experiences. Our team is driven by smart risk-taking, transforming challenges into opportunities through data-driven decision-making and collaboration.
We are seeking an experienced Arbitration Specialist in the automotive field with exceptional customer service skills. As a key member of our team, you will investigate and resolve customer arbitration claims efficiently and effectively.
Your responsibilities will include:
- Listening attentively to customer concerns and clarifying mechanical, cosmetic, title, or general issues
- Verifying vehicle condition data from inspection reports and confirming accuracy
- Maintaining proactive communication with customers to ensure acceptance and quality of resolutions
- Collaborating with inspection and quality control teams to provide feedback and manage policy and goodwill loss effectively
You will work closely with our Arbitration Manager, collaborating regularly with customers, inspection teams, and quality control teams.
Requirements:
- Minimum 2 years of hands-on experience in the automotive, mechanical, or body shop industry, demonstrating a solid understanding of the field
- Positive attitude, exceptional follow-up skills, basic computer literacy, and strong commitment to teamwork
- Proficiency in utilizing CRM software to effectively manage customer interactions and maintain accurate records
We offer a competitive base pay, bonus plan, and automotive allowance, as well as a comprehensive benefits package including medical, dental, and vision coverage, 401K matching, and unlimited flex time off.
